Administrative Assistant/ Customer Service Representative

Position Summary

We are a family-owned automotive repair shop looking for a dependable, organized, and personable Administrative Assistant/ Customer Service Representitive to help keep our office running smoothly. This is an entry-level administrative position focused on supporting our team with basic office tasks while providing excellent customer service.

The ideal candidate is reliable, eager to learn, and comfortable working in a fast-paced automotive environment. Our shop operates with a direct, team-oriented communication style, so the ability to accept constructive feedback professionally, adapt quickly, and maintain a positive attitude is essential.

This position also offers an excellent opportunity for professional growth. For the right individual, there is potential to receive hands-on training and develop into a Junior Service Writer role, learning the fundamentals of customer service, vehicle repair coordination, estimating, and shop operations.

Responsibilities

• Answer and direct incoming phone calls
• Greet customers in a friendly and professional manner
• Schedule appointments and update the shop calendar
• Receive customer payments and process transactions
• File paperwork and maintain organized records
• Enter basic customer and vehicle information into our management system
• Respond to emails and assist with general correspondence
• Maintain a clean and organized reception area
• Assist with office duties, including copying, scanning, and data entry
• Support the service advisors and management team as needed
• Learn basic shop operations and assist with administrative tasks that support the service department
• Perform other administrative duties as assigned

Qualifications

• High school diploma or equivalent
• Basic computer skills, including Microsoft Office and email
• Strong organizational and time-management skills
• Excellent verbal and written communication skills
• Professional appearance and positive attitude
• Ability to multitask and prioritize work efficiently
• Reliable attendance and punctuality
• Customer service experience is preferred but not required

What We're Looking For

• Someone who enjoys working as part of a close-knit team
• A self-starter who takes initiative and follows through on tasks
• Willingness to learn new systems, processes, and the automotive service industry
• Ability to receive constructive feedback professionally and use it as an opportunity for growth
• Emotional maturity and resilience to work in a fast-paced shop environment where communication is often direct and focused on solving problems efficiently
• Interest in developing new skills and taking on additional responsibilities over time
• A dependable team player with a strong work ethic and a positive attitude

Growth Opportunity

We believe in promoting from within whenever possible. Employees who demonstrate reliability, initiative, and a willingness to learn will have the opportunity to receive on-the-job training toward a Junior Service Writer position. This career path provides exposure to customer communication, repair order management, service recommendations, scheduling, and the day-to-day operations of a successful automotive repair facility.

Why Join Us?

As a family-owned business, we value honesty, teamwork, accountability, and treating both our customers and employees with respect. We offer a stable work environment where everyone contributes to the success of the business. If you're looking for more than just an administrative role and want the opportunity to build a career in the automotive industry, we'd love to meet you.

Pay: $19.00 - $28.16 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan

Work Location: In person

Salary : $19 - $28