Internal Solutions Engineer II

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Pyramid Consulting, Inc., is seeking the following. Apply via Dice today!

Immediate need for a talented Internal Solutions Engineer II. This is a 09 months contract opportunity with long-term potential and is located in Redmond, WA (Onsite). Please review the job description below and contact me ASAP if you are interested.

Job ID: 25-86941

Pay Range: $60 - $70/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Provide technical support for wearable devices used in research and dogfooding
• Troubleshoot and resolve issues related to hardware and software components
• Analyze frequent failures and suggest solutions to improve device or tooling performance
• Create lasting solutions for recurring issues, including documentation for user support and engineering fixes
• Maintain system documentation, including SOPs, known issues, and workarounds
• Escalate non-standard issues to engineering and TPM teams using internal reporting tools
• Debug errors and provide concrete bug fixes when possible
• Collect data to verify device performance
• Communicate with cross-functional partner teams to handle user support comms, escalations, and bug fixes landing and being resolved
• Participate in activities such as prototyping, unit testing, regression testing, end-to-end testing, debugging, and troubleshooting
• Provide first-level support for all technical issues
• Train new employees and lead team initiatives
• Create and update documentation (training, processes, etc.)
  
  

Key Requirements and Technology Experience:

• Key Skills; Python
• C
• machine learning libraries
• wearable device
• Minimum 2 years of experience providing technical support to users, with a proven track record of independently managing issue resolution and driving solutions to completion.
• Demonstrated ability to effectively communicate complex technical concepts to technical and non-technical stakeholders, ensuring clear understanding and seamless issue resolution.
• 3 years of experience in software or system engineering supporting developer tools and ecosystems
• 3 years of experience with data collection root cause analysis
• Experience in computer vision and or machine learning libraries - along with debugging SW failures
• 2-3 years of Python and C experience and expertise
• Experience with Fedora and other OS
• ML and algorithmic/model understanding
• Experience with SDKs and developer ecosystem tools
• Previous experience working directly with Engineering teams to resolve bugs and improve SW performance
• Strong problem-solving skills and ability to work independently
• Self-autonomy and project leadership experience
• Experience with cameras and optical systems and audio systems
  
  

Our client is a leading Meta Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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