Internal Solutions Engineer II

Internal Solutions Engineer II

BCforward is currently seeking a highly motivated Internal Solutions Engineer II for a Redmond, WA!

Position Title: Internal Solutions Engineer II

Location: Redmond, WA

Anticipated Start Date: 10/16/2025

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 12 Months

Job Type: Contract - [FULL TIME (40 Hours a week)]

Pay Range: $50.00/hr-$55.00/hr

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Summary:
seeking a skilled and experienced Technical Support Engineer to join their team and work on cutting edge technology. The successful candidate will work closely with the Product and Engineering teams to troubleshoot, maintain, and support our wearable device ecosystem (HW & SW) used in computer vision and AI research projects.

Requirements:

• Minimum 2 years of experience providing technical support to users, with a proven track record of independently managing issue resolution and driving solutions to completion.
• Demonstrated ability to effectively communicate complex technical concepts to technical and non-technical stakeholders, ensuring clear understanding and seamless issue resolution.
• 3 years of experience in software or system engineering supporting developer tools and ecosystems
• 3 years of experience with data collection root cause analysis
• Experience in computer vision and or machine learning libraries - along with debugging SW failures
• 2-3 years of Python and C experience and expertise
• Experience with Fedora and other OS
• ML and algorithmic/model understanding
• Experience with SDKs and developer ecosystem tools
• Previous experience working directly with Engineering teams to resolve bugs and improve SW performance
• Strong problem-solving skills and ability to work independently

Nice to Have:

• Self-autonomy and project leadership experience
• Experience with cameras and optical systems and audio systems
• Responsibilities included but not limited to:
• Provide technical support for wearable devices used in research and dogfooding
• Troubleshoot and resolve issues related to hardware and software components
• Analyze frequent failures and suggest solutions to improve device or tooling performance
• Create lasting solutions for recurring issues, including documentation for user support and engineering fixes
• Maintain system documentation, including SOPs, known issues, and workarounds
• Escalate non-standard issues to engineering and TPM teams using internal reporting tools
• Debug errors and provide concrete bug fixes when possible
• Collect data to verify device performance
• Communicate with cross-functional partner teams to handle user support comms, escalations, and bug fixes landing and being resolved
• Participate in activities such as prototyping, unit testing, regression testing, end-to-end testing, debugging, and troubleshooting
• Provide first-level support for all technical issues
• Train new employees and lead team initiatives
• Create and update documentation (training, processes, etc.)

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 244511 when responding to this ad.

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Salary : $50 - $55