Internal Solutions Engineer II

Immediate need for a talented Internal Solutions Engineer II. This is a 09 months contract opportunity with long-term potential and is located in Redmond, WA (Onsite). Please review the job description below and contact me ASAP if you are interested.

Job ID: 25-86941

Pay Range: $60 - $70/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Provide technical support for wearable devices used in research and dogfooding
• Troubleshoot and resolve issues related to hardware and software components
• Analyze frequent failures and suggest solutions to improve device or tooling performance
• Create lasting solutions for recurring issues, including documentation for user support and engineering fixes
• Maintain system documentation, including SOPs, known issues, and workarounds
• Escalate non-standard issues to engineering and TPM teams using internal reporting tools
• Debug errors and provide concrete bug fixes when possible
• Collect data to verify device performance
• Communicate with cross-functional partner teams to handle user support comms, escalations, and bug fixes landing and being resolved
• Participate in activities such as prototyping, unit testing, regression testing, end-to-end testing, debugging, and troubleshooting
• Provide first-level support for all technical issues
• Train new employees and lead team initiatives
• Create and update documentation (training, processes, etc.)

Key Requirements and Technology Experience:

• Key Skills; Python
• C
• machine learning libraries
• wearable device
• Minimum 2 years of experience providing technical support to users, with a proven track record of independently managing issue resolution and driving solutions to completion.
• Demonstrated ability to effectively communicate complex technical concepts to technical and non-technical stakeholders, ensuring clear understanding and seamless issue resolution.
• 3 years of experience in software or system engineering supporting developer tools and ecosystems
• 3 years of experience with data collection root cause analysis
• Experience in computer vision and or machine learning libraries - along with debugging SW failures
• 2-3 years of Python and C experience and expertise
• Experience with Fedora and other OS
• ML and algorithmic/model understanding
• Experience with SDKs and developer ecosystem tools
• Previous experience working directly with Engineering teams to resolve bugs and improve SW performance
• Strong problem-solving skills and ability to work independently
• Self-autonomy and project leadership experience
• Experience with cameras and optical systems and audio systems

Our client is a leading Meta Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

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