Network Engineer, Mid-Level

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Job Summary:

Abacus Group is a company focused on providing exceptional network and systems support to their clients. The Network Engineer role involves troubleshooting network issues, maintaining network devices, and ensuring optimal performance of client infrastructures while also mentoring junior engineers and supporting technology improvements.

Responsibilities:

• Understand the Landscape

• • Understand current client SLAs, parameters and delivery, keeping your eyes open for continuous delivery opportunities.

• • Review & reference network topology, familiarize yourself with client specific requirements and processes – be acutely aware of the environments you manage.

• • Stay abreast of changes performed by vendors and other Entara teams that may affect delivery. Work closely with these teams on remediation should issues arise.

• • Follow Entara configuration standards to ensure client systems are following best practices.

• • Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry

• • On-board & Adjust for Additions

• Perform managed services assigned tasks in relation to implementing additions and changes to client environments

• Follow established procedures to capture required information, update documentation, and monitor/manage device and/or individual user

• Manage to Near-Perfection

• • Create and complete approved change requests

• • Create reporting and metric tracking as it relates to the network infrastructure and the services we provide

• • Ensure complete up-to-date and comprehensive documentation of all networking hardware and software in client environments is available for all engineers to access

• • Create Layer 1, 2, and 3 network diagrams as necessary for all client environments.

• • Perform Root Cause Analysis on repetitive or major network-related issues to implement permanent resolutions

• Support Technology

• - Improve customer service, perception, and satisfaction for MS clients

• - Work through a daily queue in ServiceNow that has been established through the dispatch process

• - Investigate issues and perform advanced network troubleshooting

• - Perform basic to intermediate systems troubleshooting

• - Maintain network devices

• • Manage configuration & patching

• • Ensure configurations are backed up on a periodic basis

• • Identify potential configuration improvement and optimization opportunities

• • Leverage network monitoring and management tools to ensure network optimization and uptime

• • Communicate with customers: keep them informed of Incident and Request progress, notify them of impending changes or agreed outages

• • Develop process documentation for Level 1 Support to bring efficiency to Network Team operations

• • Update ServiceNow time entries and work notes in real-time

• • At times, participate in the proactive maintenance of networking systems

• Mindfully Mentor

• • Mentor junior-level engineers, helping them to advance their technical aptitude and application

• • Lend a helping hand and assist junior engineers when needed

• Evolve & Escalate

• • Respond to escalation requests from lower-tier teams, taking ownership of assigned issues

• • Understand when you need to escalate an issue to the next level

• • Call attention to opportunities for improvement

• • Identify and document patterns of escalation

Qualifications:

Required:

• Four-year degree in a relevant field

• Vendor-level certifications such as Cisco CCNA | CCNP

• At least 3 years of experience working as a consummate support professional with a heavy focus on network management

• Highly developed knowledge and experience with standard employee productivity suites, mobile devices, switching, network firewalls, and wireless security technologies

• Understanding of concepts like trunking, multi- and single-mode fiber circuits and cross-connects, VLAN tagging, and link aggregation

• Knowledge of Active Directory and Windows/Linux

• Familiarity with Storage Area Networks

• Familiarity with Cisco device ecosystem and ability to navigate Cisco IOS

• Understanding of SD-WAN

• Advanced handle on hardware monitoring and troubleshooting

• Experience with Azure networking, Citrix NetScaler appliances, security appliances such as Palo Alto or other Deep Packet Inspection and SSL decrypt devices

• Familiarity with protocol concepts such as WAN optimization, CoS/QoS, and multicast

• Willingness to take part in on-call rotation, covering one week out of every six weeks

• Availability for a flexing, 9-hour shift generally performed between the hours of 7am-7pm CST Monday-Friday

• Ability to work remotely with a dedicated, private space for a home office and a reliable, private internet connection with at least 50MBPS bandwidth

• Living within a commutable distance to Chicago, IL

• Ability to provide adequate proof of vaccination and subsequent boosters for COVID-19 by an FDA-approved vaccine prior to starting work

Company:

Abacus Group is a global IT and cybersecurity managed service provider offering a one-stop shop for financial services firms to manage all of their IT and security needs. Founded in 2008, the company is headquartered in New York, US, with a team of 501-1000 employees. The company is currently Late Stage. Abacus Group has a track record of offering H1B sponsorships.