Concierge

What This Job Involves

The Experience Services Concierge is responsible for delivering exceptional experience every day through enhanced engagement, proactive communication, and high-touch service. This GE Healthcare-facing role combines passion for service, brilliant people skills, and enthusiasm for creating a hospitality-focused workplace environment. The Concierge will increase engagement and partnership between JLL, service partners, and GE Healthcare to provide superior service delivery while implementing workplace experience programs.

Key Responsibilities

Workplace Experience & Service Delivery

• Serve as the primary point of contact for all GE Healthcare employee inquiries, issues, troubleshooting, and feedback related to workplace services
• Execute Concierge services in accordance with SLAs, standard processes, and GE Healthcare Workplace Without Limits brand standards
• Receive and respond to all requests within one day, including personal follow-up to ensure GE Healthcare satisfaction
• Maintain visible engagement in the workplace, spending minimum three hours daily welcoming employees at reception/entrances and walking floors
  
  

Guest Management & Security Support

• Verify visitors access and support the visitor’s host by escorting them into the facility in a safe and proper manner
• Adhere to Lobby Area Standards and maintain professional reception environment
  
  

Communication & Stakeholder Engagement

• Maintain Concierge site communication channels and respond to requests in timely manner
• Ensures accuracy, consistency, and professionalism in all guest-facing materials including signage, digital screens, and pre-arrival communication
• Support the communication lead with weekly and monthly concierge communications, including assisting with content research, sourcing and distribution for site newsletters, alerts, and service updates
• Communicate campus updates to workplace stakeholders
• Collaborate with the communication lead to maintain accurate welcome FAQs, site maps, and general site signage, ensuring a frictionless experience for employees and guests
• Manage a site engagement calendar promoting a culture of inclusivity
  
  

Meeting Coordination & Event Support

• Manage conference room bookings and resolve scheduling conflicts
• Pre-meeting preparation and meeting room set-up coordination
• Support the meeting hosts as needed by coordinating catering orders and delivery
• Offer first-level support for AV and technology needs, both on-site and virtually
• Assist with GE Healthcare campus events to ensure flawless delivery and community engagement
  
  

Facility Standards

• Ensure workspaces (offices, desks, conference rooms, mailroom, pantries) are properly stocked and maintained
• Conduct routine site assessments (Gemba Walks) as a proactive approach to workplace management
• Maintain the security processes and protocols for the GE Healthcare occupied spaces
• JLL concierge will support the site emergency response procedures. However, JLL concierge shall not act as a first responder during emergencies.
  
  

Strategic Initiatives

• Work with key account stakeholders to organize and operationalize engagement events
• Facilitate Workplace Experience Programs including Journey Mapping
• Engage in continuous improvement and innovation initiatives
• Identify potential risks and escalate appropriately
  
  

Collaboration & Partnership

• Build connections and network throughout the hospitality industry to elevate guest experiences.
  
  

Required Qualifications

• Minimum 1-2 years of customer service or hospitality experience
• Working knowledge of Microsoft Office suite (Teams, Excel, PowerPoint, Word, and Outlook)
  
  

Other Qualifications

• Genuine passion for creating experiences that exceed expectations
• Flexibility and positive attitude in managing shifting daily priorities
• Excellent communication skills with the ability to provide professional spoken and written interactions
• Fluency in English required
• Strong multitasking and prioritization abilities while maintaining consistent, elevated guest experiences and accuracy