What are the responsibilities and job description for the Experienced Import Service Advisor Fairfield, Ohio position at JEFF WYLER AUTOMOTIVE FAMILY?
Jeff Wyler Fairfield Auto Mall is "Now Hiring" Experienced Service Advisors!
Jeff Wyler Fairfield Auto Mall is seeking a top-performing Import Service Advisor to serve as the primary point of contact between our valued clients and our service department. This role is ideal for a polished, performance-driven professional who thrives in a fast-paced dealership environment and is passionate about delivering an elite customer experience.
As an Import Service Advisor, you will represent our import brands with integrity, technical expertise, and a commitment to operational excellence.
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Greet clients promptly and professionally
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Perform detailed vehicle walkarounds and accurate repair order write-ups
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Clearly explain maintenance, repair needs, timelines, and pricing
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Maintain proactive communication throughout the service process
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Deliver vehicles back to clients with clarity and care
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Achieve and maintain high Customer Satisfaction Index (CSI) scores
Sales & Performance Metrics
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Consistently meet or exceed:
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Effective Labor Rate (ELR)
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Hours Per Repair Order (HPRO)
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Maintenance and service contract penetration
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CSI and retention benchmarks
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Identify preventative maintenance opportunities
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Build long-term customer relationships to drive retention
Operational Excellence
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Work closely with technicians and parts department to ensure efficiency
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Manage workflow to meet promised delivery times
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Ensure warranty documentation and compliance accuracy
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Maintain organized and detailed service records
Why Join Jeff Wyler Fairfield Auto Mall?
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Established, high-volume dealership with strong market presence
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Competitive compensation (base commission performance bonuses)
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Full benefits package (medical, dental, vision, 401k, PTO)
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Paid manufacturer training & ongoing professional development
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Modern, fully equipped service facility
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Advancement opportunities within the Jeff Wyler Automotive Family.
Qualifications:
Required Qualifications
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Minimum 1 year of Automotive Dealership Service Advisor experience (required)
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Strong understanding of dealership service operations and repair order processes
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Proven ability to meet sales and CSI goals
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Excellent communication and relationship-building skills
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Ability to multi-task in a high-volume environment
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Experience with dealership management systems (CDK, Reynolds & Reynolds, etc.) preferred
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Valid driver’s license with clean driving record