What are the responsibilities and job description for the Automotive Service Advisor - Colerain Hyundai position at JEFF WYLER AUTOMOTIVE FAMILY?
Jeff Wyler Superior Hyundai moved to an ALL-NEW Jeff Wyler Hyundai of Colerain !!!
New Facility!! New Opportunity!!
New State of the Art Facility on Colerain Avenue adding Service Advisors!
Our brand-new state-of-the-art dealership is at the heart of Colerain Avenue alongside other great Jeff Wyler stores!
Are you ready to be a part of one of our most essential positions within our service department?
Are you ready to set yourself up for success?
Job Details:
- $80k-$120k potential per year based on experience.
- Unlimited Earning Potential
- Pay above area market
- Opportunity For Growth
Benefits:
- Health Insurance and Dental Insurance
- 401(k) Matching
- Life Insurance
- Employee discounts for vehicle purchases, vehicle service repairs, maintenance work, and more!
- Referral program
- Paid Training
- Potential opportunity for future advancement across the company
What you will do:
- Promptly greet customers in the service drive.
- Perform walk-around of the customer vehicle to document existing damage, tire condition, and note any opportunities to provide services such as detail, dent removal, or address paint chips.
- Listen to customer's complaints and description of symptoms, clarify description of problems, and check vehicle maintenance records.
- Verify warranty and service contract coverage by examining records and papers, explaining provisions and exclusions.
- Generate service order estimates and quotes for customers based upon a menu of recommended services.
- Understand the technician's diagnosis and service recommendations.
- Verify availability of required repair parts.
- Explain cost, service process, and time requirements to customers thoroughly.
- Establish completion expectations with the customer.
- Monitor repair progress and Inform customer when vehicle is ready and customer concerns have been addressed.
- Document information about services performed or recommendations.
- Explain any cost adjustments to customers.
- Maintain satisfactory customer service scores as prescribed by the manufacturer and dealer.
Qualifications:
Automotive Service Advisor – Qualifications
- Service Advisor experience from automotive industry preferred
- Proven record of achieving exceptional Customer Satisfaction
- Organized and friendly personality
- Professional personal appearance
- Team oriented and self-motivated
- Clean driving record
- A desire for a long-term career with a growing organization
Salary : $80,000 - $120,000