What are the responsibilities and job description for the Experienced Import Service Advisor Fairfield, Ohio position at JEFF WYLER FAIRFIELD 2 INC?
Jeff Wyler Fairfield Auto Mall is "Now Hiring" Experienced Service Advisors!
Jeff Wyler Fairfield Auto Mall is seeking a top-performing Import Service Advisor to serve as the primary point of contact between our valued clients and our service department. This role is ideal for a polished, performance-driven professional who thrives in a fast-paced dealership environment and is passionate about delivering an elite customer experience.
As an Import Service Advisor, you will represent our import brands with integrity, technical expertise, and a commitment to operational excellence.
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Greet clients promptly and professionally
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Perform detailed vehicle walkarounds and accurate repair order write-ups
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Clearly explain maintenance, repair needs, timelines, and pricing
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Maintain proactive communication throughout the service process
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Deliver vehicles back to clients with clarity and care
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Achieve and maintain high Customer Satisfaction Index (CSI) scores
Sales & Performance Metrics
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Consistently meet or exceed:
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Effective Labor Rate (ELR)
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Hours Per Repair Order (HPRO)
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Maintenance and service contract penetration
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CSI and retention benchmarks
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Identify preventative maintenance opportunities
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Build long-term customer relationships to drive retention
Operational Excellence
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Work closely with technicians and parts department to ensure efficiency
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Manage workflow to meet promised delivery times
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Ensure warranty documentation and compliance accuracy
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Maintain organized and detailed service records
Why Join Jeff Wyler Fairfield Auto Mall?
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Established, high-volume dealership with strong market presence
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Competitive compensation (base commission performance bonuses)
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Full benefits package (medical, dental, vision, 401k, PTO)
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Paid manufacturer training & ongoing professional development
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Modern, fully equipped service facility
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Advancement opportunities within the Jeff Wyler Automotive Family.
INDSJTA
Qualifications:Required Qualifications
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Minimum 1 year of Automotive Dealership Service Advisor experience (required)
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Strong understanding of dealership service operations and repair order processes
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Proven ability to meet sales and CSI goals
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Excellent communication and relationship-building skills
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Ability to multi-task in a high-volume environment
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Experience with dealership management systems (CDK, Reynolds & Reynolds, etc.) preferred
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Valid driver’s license with clean driving record