What are the responsibilities and job description for the Business Support Specialist - Mandarin Required position at JD.COM?
Job Title: Operations Business Support Specialist - Mandarin Required
Location: Burlington, NJ
Pay Range: $20.00 - $25.00 per hour Annual Bonus
Employment Type: Full-Time
Position Overview:
The Operations Business Support role is responsible for supporting JDL's warehouse operations to ensure efficient day-to-day business processes and deliver an excellent customer experience.
What You'll Do:
- Support daily operational activities, including data entry, information verification, and document management.
- Assist with the coordination and management of third-party workforce resources.
- Collect, organize, and analyze operational data, and prepare reports to support business decisions.
- Coordinate cross-functional communication and collaboration to resolve operational issues and ensure projects are completed on schedule.
- Participate in process improvement initiatives and recommend solutions to enhance operational efficiency.
- Collect and respond to customer feedback, resolve issues in a timely manner, and help improve customer satisfaction.
- Complete additional tasks and projects assigned by management.
About You:
- Associate's degree or above; all majors are welcome. Degrees in Business Administration, Operations Management, Computer Science, or related fields are preferred.
- At least one year of experience in operations support or a related role is preferred.
- Proficient in Microsoft Office, especially Excel and PowerPoint, with strong data analysis skills.
- Strong communication, coordination, problem-solving, and learning abilities.
- Detail-oriented, responsible, and able to work effectively in a team environment.
- Able to thrive in a fast-paced environment and manage multiple priorities under pressure.
- Bilingual Mandarin Required
Salary : $20 - $25