What are the responsibilities and job description for the Shipping & Customer Support Associate position at Optical business?
Our family-owned eCommerce company in Bristol, PA is looking for a reliable, detail-oriented team member to join our growing business. This is a hands-on position that combines shipping, inventory support, customer service, and administrative tasks. If you enjoy staying organized, learning new skills, and working as part of a small team where your contributions matter, we'd love to hear from you.
Responsibilities
- Pick, pack, and ship lightweight products accurately and efficiently
- Process customer orders and perform data entry
- Respond to customer emails in a professional and timely manner
- Answer incoming phone calls courteously and assist customers as needed
- Assist with inventory management and stock organization
- Support other day-to-day business operations as needed
Qualifications
- Typing speed of at least 50 words per minute
- Strong attention to detail and accuracy
- Excellent customer service and communication skills
- Ability to remain organized and work efficiently during busy periods
- Willingness to learn new tasks and adapt to changing priorities
- Dependable, positive attitude, and able to work well as part of a team
What We Offer
- A friendly, family-owned work environment
- Opportunities to learn multiple aspects of an eCommerce business
- A supportive team where your work makes a meaningful impact
We are looking to fill this full-time position ASAP! Hours are Monday through Friday, 8:30 am to 5:00 pm.
Pay: $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $18