What are the responsibilities and job description for the Account Service Coordinator position at JBCPlatform?
Title: Freelance Account Services CoordinatorIndustry: FashionLocation: NYC (on-site)Duration: ASAP - as of now on-goingResponsibilities: Support· Responsible and accountable for managing the order file for a specific business· Collaborates with cross functional teams (sales, production, design, warehouse, imports)· Focus on problem prevention and resolution· Promotes teamworkOrder Management· Ensures timely 24-48 hour and accurate order entryEstablish checks and balances to ensure all orders are captured, processed and checked for accuracyOrder allocations and fulfillment; Review inbound product reports, partner with imports and warehouse, drop picks to warehouse, manage shortages, follow routing requirements.Daily management of order file to review all new orders processed and goods receivedEDI processing and managing EDI hold file, and EDI revisionsPoint of contact for our retail partners for shipping inquiries, order inquiries, extensions, corrections and maintenance.Review, update and retrieve information from external vendor/accounts portals as neededOwnership of order file throughout lifecycle of orders.Partners with sales to quickly resolve issues that prevent or delays the order management processSupport ecom businesses providing product attribute details and images onto customer portals or templates, requiring heavy data entry.Work closely with both internal and external business partners. Sales, marketing, Design, buyers, operations, ecom business point personTeamwork· Supports OJG business goals and objectives· Ensures collaboration and communication between Account Services, sales and all cross functional teams· Establishes priorities based on T&A Calendar· Attends weekly CFT meetings as needed· Assists team with workload for other business segments as needed· Escalate issues to team leader on a timely basisReports and Disciplines· Run /Review daily reports for order file accuracy and order fulfilment. Ex)Unconfirmed, Open order, past cancel, confirmed not shipped, oversolds· Update and review with sales weekly open order with updates for problem preventing and problem solving· Review Flash ReportRequirements: 1-2 years of related experience preferredRLM and PLM experience a plusProficient in MS Office and Excel required.Analytical/detail-orientedStrong organizational and problem solving skillsTeam player and able to work independentlyStrong project management skillsAble to produce efficiently in a fast paced environmentStrong communication skills & ability to prioritizeHourly rate is commensurate with experience and is an estimated range provided by WorkGenius.
Salary : $23 - $25