Help Desk Technician

JANUS et Cie is currently seeking a Help Desk Technician in our IT Department. The Help Desk Technician is the first point of contact for employees seeking technical assistance by phone, e-mail or through the Help Desk ticketing system. The Help Desk Technician’s main task is to identify, diagnose and, where possible, resolve the technical issue or escalate the case to other IT members. The Help Desk Technician will answer queries on basic technical issues and offer advice and solutions where possible. This job is on site and is located in Santa Fe Springs, CA Hourly Range-$28-$30 an hour ESSENTIAL DUTIES AND RESPONSIBILITIES: Serve as the first point of contact for customers seeking technical assistance over the phone or emailProvide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.Provide excellent internal customer support via telephone and e-mail. Respond to help desk tickets submitted by customers seeking help; direct unresolved issues to the next level of support personnelQuery customers to determine the nature of problems; walk the customer through the problem-solving processesPerform remote troubleshooting through diagnostic techniques and pertinent questionsInstall, modify, and repair computer hardware, peripherals, and software as neededAct as liaison between customer and external hardware service providers (on site repairs, managed print services) as neededFollow up with customers to ensure issues have been resolved.Gain feedback from customers about computer usage.Document procedures as neededQUALIFICATIONS: AA or equivalent experience requiredCertification as IT Technician (e.g. CompTIA A , Microsoft Certified IT Professional) will be an advantageKnowledge of Microsoft user administrator (AD, AD Azure), Office 365 and Windows and Mac OS are a must. Familiarity with Microsoft Dynamics and CRM is helpful but not critical.Excellent written and verbal communication skillsWillingness to work a flexible schedule, including overtime, evenings, and weekends as neededGreat interpersonal skills and ability to work cooperatively and jointly to provide quality service to internal customers. Focus on customer serviceProven experience as a help desk technician or other customer support roleGood understanding of computer systems, mobile devices and other tech productsEffective time management skillsAbility to maintain confidentiality of Company information and exercise good judgmentREFLECTS OUR BRAND VALUES:We listen to our CustomersWe rely on our MembersWe honor IntegrityWe embrace Continuous LearningWe lead with DesignWe create ValueWe make the World Better

Salary : $28 - $30