Catering Sales Manager

Jackson Hole Mountain Resort

JOB POSTING

Position Title: Catering Sales Manager 

Classification: Full Time, Year-Round

FLSA Status: Exempt

General Job Description: 

The Catering Sales Manager is responsible for generating, managing, and coordinating all catering sales efforts to maximize revenue. In addition to sales responsibilities, this role provides leadership and operational oversight to the Banquet Team and working with the culinary team to provide a seamless execution of events and superior guest satisfaction.

Job Duties:

• Provide guidance, direction, and support to the Banquet Manager on staffing, service standards, and event setup.
• Work alongside the Banquet Sous Chef and culinary team to coordinate menus, dietary needs, and food presentation.
• Perform walk-throughs with guests through different outlets for events.
• Execute event tastings with assistance from the Banquet Manager.
• Create BEOs in event management software and is timely in updating menu, pricing, and guest count numbers to BEOs daily.  
• Act as a liaison between the sales and operations teams to ensure event success.
• Understanding all menus pricing and additional fees and helping reach the financial goals of the banquet team.
• Work in tandem with banquet culinary leadership team to provide superior guest service in all facets of banquet operations including buffet, plated, reception, and other function styles. 
• Responsible for accurate billing of events.
• Monitor event profitability, upselling opportunities, and cost controls.
• Act as the communication handover from the sales team who contracts the event.
• Work to finalize on-site planning for handoff to the Banquet Manager. 
• Plan and lead weekly BEO meetings with review of BEO distribution always 2 weeks in advance.
• Assist Banquet Manager with execution of events when necessary.
• Provide performance feedback and support training in and development of banquet staff.
• Review event feedback timeliness and support continuous improvement in banquet operations.
• Conduct occasional audits of service and setup during events.
• Develop, maintain and refine departmental operational standard and sequence of service.
• Responsible for effective communication and enforcement of all JHMR guidelines, policies, and communications.
• Lead by example to mentor, coach and counsel, and develop associates.
• Report on areas of service and efficiency opportunities to Director of Outlets.
• May be asked to assist in other food and beverage outlets during slow periods. 

-- Employees are held accountable for all duties of this job—

Are you the right fit? Below are some traits an exemplary candidate possesses:

• Excellent customer service abilities.
• Strong leadership and management skills with ability to motivate staff.
• Excellent verbal and written communication skills.
• Ability to make decisions under pressure. 
• Proficient in Microsoft Office Suite.
• Organized with attention to detail.
• Works well under pressure and deadlines; ability to multitask in a high-stress environment.
• Ability to maintain budgets and manage inventory.
• Strong understanding of BEO creation.
• Strong understanding of fine dining service standards. 
• Thorough understanding of company policies and practices.
• Must be available to work early mornings, evenings, weekends, and holidays.
• Ability to stand on feet for extended periods of time.
• Must be able to lift up to 50lbs.
• High school diploma or GED required.
• Minimum two years of progressive management experience in food and beverages, with a minimum of one year as a banquet manager or catering sales manager required.
• Minimum five years previous experience in the restaurant industry in a resort setting required.
• Minimum two years as a banquet manager overseeing large scale events in a resort setting preferred.
• Previous experience in a ski resort preferred.
• Large scale wedding and corporate event experience preferred.
• TIPS certification
• Food Safety Certification (Basset, Food Handlers, ServSafe, etc.)

Benefits & Perks

• Free winter ski pass and summer activities pass for the employee and their spouse and qualifying dependent children.
• Medical and Dental insurance
• 401(k) and company match
• Paid Time Off (PTO) and Sick Pay
• Spending and Flexible Savings Accounts (HSA/FSA)
• Free Life and AD&D insurance
• Free Life insurance for employee’s spouse and dependent children
• Discounts at JHMR Food & Beverage outlets
• Discounts at JHMR Retail/Rental/Repair locations
• Pro deals on gear and apparel through ExpertVoice, Outdoor Prolink, and JHMR partners
• Discounted Daycare and Kid’s Ranch
• Free START Buss pass and 100% reimbursement for START Bus Commuter pass to Teton Valley, ID and Star Valley, WY.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

EEO STATEMENT

Jackson Hole Mountain Resort is an AA/EEO Employer committed to a drug free workplace.