Banquet Manager

Jackson Hole Mountain Resort

JOB POSTING

Position Title: Banquet Manager

Department: Food & Beverage

Classification: Full Time, Year-Round

Job Duties

• Oversee the execution of events; lead and delegate to a team of banquet captains, servers, bartenders, server assistants, and stewards to ensure high end and prompt service to guests.
• Work in tandem with banquet culinary leadership team to provide superior guest service in all facets of banquet operations including buffet, plated, reception, and other function styles.
• Primarily responsible for the execution of events and timely and accurate billing.
• Act as the communication handover from the sales team who contracts the event and from there is the on-site planning and day of contact to clients for events.
• Responsible for scheduling staff for banquet events, with consideration of budget and service volumes/styles.
• Ensure payroll and tips to staff are completed in a timely and accurate manner.
• Hire, train, motivate, and evaluate staff members.
• Attend weekly BEO meetings with review of BEO distribution 2 weeks in advance.
• Management and care of banquet inventory including plateware, glassware, cutlery, service items, buffet displays, chaffers, utensils, props, signage, etc. and communicate needs on an annual basis to Catering Sales Manager.
• Responsible for catering location cleanliness, maintaining health code standards and consistent sanitation, ensuring the restaurant meets all quality and food-service requirements.
• Responsible for effective communication and enforcement of all JHMR guidelines, policies, and communications.
• Lead by example to mentor, coach and counsel, and develop associates.
• Report on areas of service and efficiency opportunities to Catering Sales Manager.
• May be asked to assist in other food and beverage outlets during slow periods.

-- Employees are held accountable for all duties of this job—

Are you the right fit? Below are some traits an exemplary candidate possesses.

• Excellent customer service abilities.
• Strong leadership and management skills with ability to motivate staff.
• Excellent verbal and written communication skills.
• Ability to make decisions under pressure.
• Proficient in Microsoft Office Suite.
• Organized with attention to detail.
• Works well under pressure and deadlines; ability to multitask in a high-stress environment.
• Ability to maintain budgets and manage inventory.
• Strong understanding of BEO creation.
• Strong understanding of fine dining service standards.
• Thorough understanding of company policies and practices.
• Must be available to work early mornings, evenings, weekends, and holidays.
• High school diploma or GED required.
• Minimum two years of progressive management experience in food and beverage, with a minimum of one year as a banquet manager required.
• Minimum five years previous experience in the restaurant industry in a resort setting.
• Minimum two years as a banquet manager overseeing large scale events in a resort setting.
• Previous experience in a ski resort preferred.
• Large scale wedding and corporate event experience preferred.
• TIPS certification
• Food Safety Certification (Basset, Food Handlers, ServSafe, etc)

Benefits & Perks

• Free winter ski pass and summer activities pass for the employee and their spouse and qualifying dependent children.
• Medical and Dental insurance
• 401(k) and company match
• Paid Time Off (PTO) and Sick Pay
• Spending and Flexible Savings Accounts (HSA/FSA)
• Free Life and AD&D insurance
• Free Life insurance for employee’s spouse and dependent children
• Discounts at JHMR Food & Beverage outlets
• Discounts at JHMR Retail/Rental/Repair locations
• Pro deals on gear and apparel through ExpertVoice, Outdoor Prolink, and JHMR partners
• Discounted Daycare and Kid’s Ranch
• Free START Buss pass and 100% reimbursement for START Bus Commuter pass to Teton Valley, ID and Star Valley, WY.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

EEO STATEMENT

Jackson Hole Mountain Resort is an AA/EEO Employer committed to a drug free workplace.