What are the responsibilities and job description for the Account Manager position at Jackson Dawson?
Overview:
Transcend Creative Group, a division of Jackson Dawson, is seeking an experienced and dynamic Account Manager to join a groundbreaking experiential marketing and training initiative for a major automotive brand. This hands-on role combines client relationship management with strategic project oversight. The ideal candidate excels at balancing big-picture thinking with detail-oriented execution and is motivated by the opportunity to help shape a revolutionary program from the ground up.
Work Environment:
Hybrid role based in Dearborn, MI
Responsibilities
Account Management
- Serve as the primary point of contact for all client needs, leading kick-off and status meetings.
- Represent the team and clients with professionalism and confidence across all interactions.
- Maintain thorough knowledge of program scopes to ensure goals and client expectations are met or exceeded.
- Establish regular checkpoints with cross-functional teams to stay informed on program highlights, opportunities, and progress.
- Manage budgets, timelines, and deliverables effectively.
- Define and implement key processes critical to program success.
- Perform additional duties as needed.
Project Management
- Oversee development and management of all project timelines, deliverables, and requirements.
- Lead and facilitate client meetings and internal reviews.
- Communicate proactively with cross-functional stakeholders to ensure alignment.
- Manage deliverables within defined scope and budget.
- Create and maintain presentations, documentation, and communication materials.
- Apply strong analytical skills to monitor KPIs, metrics, reporting, and overall program performance.
New Business Development
- Build, nurture, and maintain client relationships to ensure long-term satisfaction.
- Use a consultative approach to strengthen collaboration with internal and external partners.
- Identify and pursue new business opportunities to support agency growth and expand client engagement.
Team Collaboration
- Provide leadership, guidance, and support to cross-functional team members.
- Promote collaboration, efficiency, and professional growth within the team.
- Coordinate resources to successfully achieve project objectives.
Qualifications
- Bachelor’s degree in Marketing, Business, Advertising, or a related field.
- A minimum of 3 years of experience in experiential marketing, event production, training, luxury retail, or hospitality.
- At least 3 years of project management experience.
- Proven success managing clients and stakeholders.
Desired Qualities
- Self-starter with an entrepreneurial mindset.
- Strong written and verbal communication skills.
- High attention to detail and the ability to manage multiple deliverables.
- Organized, strategic, and adaptable.
- Skilled at managing complex programs and driving measurable results.
- Experienced presenter with a track record of developing impactful proposals.
- Motivational leader capable of inspiring agile, high-performing teams.
- Strong business acumen and digital proficiency.
- Calm and results-focused in dynamic or shifting environments.
- Comfortable designing new programs, deliverables, and KPIs.
- Thrives in collaborative, fast-paced settings.