Order Management Specialist

POSITION TITLE Order Management Specialist

Position Summary

This role is pivotal in ensuring seamless order processing, inventory coordination, and exceptional customer service. The ideal candidate will be detail-oriented, proactive, and passionate about delivering outstanding service to both internal teams and external partners.

Responsibilities

Order Management

• Accurately process customer orders received via EDI, email, and fax
• Generate BOLs and release orders to ensure timely deliveries
• Issue invoices post-shipment and reconcile open orders with daily sales reports
• Identify and implement process improvements to enhance customer experience
  
  
  

EDI & Data Synchronization

• Manage EDI document entry and transmission
• Troubleshoot and resolve EDI-related issues
• Upload GDSN product data to meet customer requirements
• Send PDF documents to non-EDI customers
  
  
  

Logistics & Inventory Control

• Monitor inventory levels to minimize stockouts and overstock situations
• Track incoming shipments and collaborate with the logistics team
• Participate in inventory allocation strategy discussions
  
  
  

Customer Service

• Communicate with customers regarding discrepancies, order issues, and shipping delays
• Ensure prompt and thorough resolution of customer concerns
• Maintain a comprehensive customer relationship database
• Understand customer logistics and supply chain requirements
  
  
  

Additional Responsibilities

• Report incidents promptly to management
• Comply with federal, state, and local regulations, including product recall procedures
• Support team efforts by assisting colleagues and completing related tasks as needed
• Stay updated on industry trends and apply knowledge to improve performance
• Actively seek and implement process improvements
• Accept and act on constructive feedback
  
  
  

Qualifications

• Bachelor’s degree or equivalent from a four-year college or technical school, or equivalent combination of education and experience
• Training in EDI and data synchronization is a plus
• Strong communication skills in English (reading, writing, speaking)
• Proficiency in Microsoft Office (Word, Excel, Windows)
• Ability to interpret technical documents and legal/financial paperwork
• Strong analytical and problem-solving skills
• Professional, tactful, and adaptable demeanor
• Ability to calculate percentages, discounts, interest, and other business-related figures
• Competence in basic algebra, geometry, and interpreting graphs
• Strong common-sense reasoning and ability to handle non-standardized problems
  
  
  

LOCATION Irving, Texas (Dallas Area)

EMPLOYMENT TYPE Full-time, Non-Exempt

SALARY USD45,000

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