What are the responsibilities and job description for the Order Management Specialist position at Segway?
DESCRIPTION:
- Enter, process and manage orders in our CRM/SAP system with active ownership and engagement from PO receipt to customer invoice.
- Support Sales, Supply Planning and Logistics on order-management issues.
- Support successful execution of EDI transactions and trouble-shoot EDI doc errors for assigned pool of accounts.
- Provide backup of accounts for other team members in their absence.
- Navigate computerized systems for tracking, information gathering, and/or troubleshooting.
- Respond in a timely and professional manner to all Customer inquiries. Identify resources within Supply Chain to support timely response to Customer inquiries.
- Create a positive experience for the Customer by consistently providing superior service and exceeding expectations.
- Work collaboratively with cross-functional team to support on-time and accurate order fulfillment and delivery to meet customer requirements.
- Provide insight on and champion process improvement opportunities and the elimination of non-value-added work.
QUALIFICATIONS:
- 2 years of progressive experience in Supply Chain, preferably for consumer
- product goods.
- Experience working with Order Management/SAP systems, EDI
- (Electronic Data Interchange), online vendor portals, databases, and software
- systems.
- Prior experience in and ability to navigate computerized systems for tracking,
- information gathering, and/or troubleshooting.
- Experience in contributing to cross-functional team meetings with internal and external
- stakeholders.
- Ability to prioritize multiple tasks with focused attention to detail.
- Experience with Microsoft Office Suites, including Microsoft Excel, Word, PowerPoint.
- Advanced computer and keyboarding experience.
- Experience working with Retail Buyers, Distributors, and/or Brokers.