Field Service Technician

Job Description
Buehler, a division of Illinois Tool Works,
is a leading manufacturer of scientific equipment and supplies for use in material analysis. Over the past 80 years, Buehler has established sales, manufacturing and laboratory services located throughout North America, Europe and Asia. Comprised of world-class products and brands, such as Wilson Hardness, Buehler continues a long history of providing market-leading technology to support our customers in their sample preparation and material analysis applications.

Buehler's parent company, ITW, is a Fortune 200 global diversified industrial manufacturer of value-added consumables and specialty equipment with related service businesses. The Company focuses on profitable growth with strong returns across worldwide platforms and businesses. The businesses serve local customers and markets around the globe, with a significant presence in developed as well as emerging markets.

The
Field Service Technician
holds full responsibility for the success of after-sales and warranty service across Ohio, Kentucky, Pennsylvania, and West Virginia. As the main technical contact, the individual manages installations, troubleshooting, servicing, calibrations, and customer training for servo-hydraulic and electro-mechanical systems. This remote position is key to ensuring customer satisfaction and optimal equipment performance.

• Perform routine preventative maintenance and timely corrective repairs on equipment and systems to ensure optimal performance and reduce customer downtime
• Troubleshooting and full diagnostics of mechanical & electrical system failures through the use of schematics, technical diagrams, and manuals
• Provide formal service quotes to customers as required
• Conduct full system testing and calibration after repairs or preventative maintenance activities
• Provide remote technical support via telephone and ticketing system when applicable
• Maintain accurate inventory of assigned spare parts and special tools
• Manage individual service cases regularly to meet departmental metrics and key performance indicators (KPIs)
• Complete all required documentation to support the closure of service orders
• Assist customers with equipment installations and provide on-site training as needed
• Report feedback to the Service Manager/Engineering teams regarding product serviceability and ways to improve it
• Offer occasional input and constructive feedback on new releases or updates to service manuals
• Contribute to the creation and maintenance of training documentation for distributors and internal technicians
• Manage travel expenses in line with ITW guidelines
• Support service growth through identifying sales opportunities and recommending products or services to customers
• Be a positive ambassador for Buehler in all customer interactions

Qualifications

• Associate's degree in Electronics, Mechanical Engineering, or a related field with 3–5 years of relevant experience, or a High School Diploma/GED with 5–7 years of field-based experience in maintenance and troubleshooting of electronic instrumentation or similar equipment down to the component level
• Proven commitment to workplace safety through consistent application of best practices and adherence to established safety standards
• Strong diagnostic skills in both mechanical and electrical systems
• Ability to read and interpret mechanical drawings and electrical schematics is required
• Must possess a valid driver's license with a clean record
• Ability to use a variety of hand tools, machine tools, and precision measuring instruments
• Demonstrates a professional demeanor with strong customer service and interpersonal skills
• Self-motivated with the ability to take initiative, work independently, and solve problems in a fast-paced environment
• Strong organizational skills and a flexible, adaptable approach to work.
• Proficiency in Microsoft Office Suite; experience with Microsoft Navision and Dynamics CRM is a plus.
• Ability to travel domestically within the United States up to 50–70% of the time

Compensation Information
The hourly rate for this position is $35-$45. Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

ITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.

Salary : $60,000 - $90,000