What are the responsibilities and job description for the IT Support Technician position at ITW?
Job Description
ITW Contamination Control Electronics is seeking an Entry-Level IT Support Technician to join our team and strengthen our internal IT capabilities. This role is critical in providing day-to-day technical support, ensuring smooth operations during IT Manager absences, and assisting with enterprise initiatives. ITW CCE is a chemical manufacturing facility and this role will help support 50-100 employees locally and our remote sales team.
Key Responsibilities
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.
ITW Contamination Control Electronics is seeking an Entry-Level IT Support Technician to join our team and strengthen our internal IT capabilities. This role is critical in providing day-to-day technical support, ensuring smooth operations during IT Manager absences, and assisting with enterprise initiatives. ITW CCE is a chemical manufacturing facility and this role will help support 50-100 employees locally and our remote sales team.
Key Responsibilities
- Provide first-line help desk support for employees
- Troubleshoot hardware, software, and network issues
- Support Microsoft Windows and Office 365 environments
- Assist with ERP migration and other enterprise projects
- Ensure coverage during IT Manager absences
- Document and improve IT processes
- High school diploma or GED (Associate’s degree in IT preferred)
- Basic understanding of computer hardware, Microsoft Windows, and Office 365
- Previous help desk or technical support experience (internships or school labs acceptable)
- Willingness to learn and grow in a technical environment
- Strong communication and customer service skills
- Basic troubleshooting and problem-solving abilities
- Ability to follow technical instructions accurately
- Independent worker who knows when to seek guidance
- Reliable, detail-oriented, and motivated to improve IT processes
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.
