What are the responsibilities and job description for the IT Support Technician Level 2 position at Beyond IT Support?
Benefits:
We are an MSP committed to delivering top-notch IT support and solutions to local businesses. We’re looking for a skilled Bench Technician with 3-5 years of experience to help us keep our clients’ hardware running smoothly and efficiently.
Job Description
What You’ll Do:
- 401(k)
- 401(k) matching
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Training & development
- Vision insurance
We are an MSP committed to delivering top-notch IT support and solutions to local businesses. We’re looking for a skilled Bench Technician with 3-5 years of experience to help us keep our clients’ hardware running smoothly and efficiently.
Job Description
What You’ll Do:
- Diagnose, repair, and refurbish IT equipment including desktops, laptops, servers, and networking hardware
- Troubleshoot hardware issues quickly and accurately to minimize client downtime
- Assemble and prepare equipment for deployment or return to clients
- Maintain detailed records of repairs, parts used, and test results
- Manage and organize repair bench workspace and inventory of spare parts and tools
- Work closely with help desk and field technicians to support client needs and share technical insights
- Assist in configuring and testing equipment before it’s delivered or deployed
- Stay up to date on the latest hardware technology and repair techniques relevant to MSP services
- Onsite work at Clients locations as needed. Including setups, pickups, drop-offs
- Manage incoming deliveries and inventory.
- Improve customer service, perception, and satisfaction.
- Fast turnaround of Customer Requests.
- Ability to multi-task
- Ability to work in a team and communicate effectively.
- Work to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently.
- Escalate service requests that require engineer level support, following ticket to resolution.
- Responsible for entering all time and expenses in ConnectWise as they occur.
- Enter all work as service tickets in ConnectWise.
- Understand processes in ConnectWise by completing assigned training materials on the ConnectWise University.
- You have 3-5 years of solid experience as a Bench Technician or similar role within IT support or repair
- A Plus Certification
- Comfortable with a variety of IT hardware — from desktops and laptops to networking devices and servers
- Detail-oriented and able to troubleshoot with patience and precision
- Able to handle multiple repair jobs efficiently in a fast-paced environment
- A good communicator who can work collaboratively with a small team and interface with clients when needed
- Reliable and proactive, taking ownership of your work from start to finish
- Advanced understanding of operating systems, business applications, printing systems, and network systems.
- Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care. Diagnosis skills of technical issues.
- Familiarity with MSP workflows, ticketing systems, or IT service management is a plus
- Travel to client’s locations as needed (Must have reliable transportation)
- A friendly, supportive team atmosphere where your skills really make a difference
- Hands-on experience with a wide range of hardware in a growing MSP environment
- Opportunities to expand your technical knowledge and grow your career
- Competitive pay and flexible work arrangements tailored for work-life balance
- A chance to help local businesses stay productive and secure with your expertise
- Travel to client’s locations as needed (Must have reliable transportation)
