What are the responsibilities and job description for the Service Desk Support position at iTech US Inc?
This is Mohan from ITech US Inc. Below are the position details with one of our clients. We would like to know if you are interested or can recommend someone interested in this job.
Service Desk Support
Location: Boise ID
Contract: 12
• Provide first and second level support. Support L1 technicians, including providing guidance and serving as an escalation point • Regularly add to knowledge base, by documenting and sharing solutions • Assist with additional projects outside of regular daily tasks, as directed by host and/or team leads • Troubleshooting all hardware and accessories issues (ie desktops, laptops, monitors, keyboard/mice, printers, mobile devices, A/V equipment) • Advanced issued mobile phone and tablet support, utilizing Intune, Duo, and applying specific configurations of tablets and mobile devices for individual department needs • 3-5 years or more providing end-user technical support preferred • A Certification preferred • Detailed knowledge of the following technologies:
• Active Directory
• Windows XP, 7, and 10
• Knowledge of anti-virus / anti-malware programs • Microsoft Office suite
Education: At least a bachelor’s degree (or equivalent experience) in Computer Science, Software/Electronics Engineering, Information Systems, or a closely related field is required