What are the responsibilities and job description for the Support L1 technicians - IT Service Desk position at METRIX IT SOLUTIONS INC?
Role: Support L1 technicians - IT Service Desk
Location: Boise ID
Contract
100% ONSITE ROLE- LOCAL CANDIDATES PREFERRED
PPD/FS L2
• Provide first and second level support. Support L1 technicians, including providing guidance and serving as an escalation point
• Regularly add to knowledge base, by documenting and sharing solutions
• Assist with additional projects outside of regular daily tasks, as directed by host and/or team leads
• Troubleshooting all hardware and accessories issues (ie desktops, laptops, monitors, keyboard/mice, printers, mobile devices, A/V equipment)
• Advanced issued mobile phone and tablet support, utilizing Intune, Duo, and applying specific configurations of tablets and mobile devices for individual department needs
• 3-5 years or more providing end-user technical support preferred
• A Certification preferred
• Detailed knowledge of the following technologies:
• Active Directory
• Windows XP, 7, and 10
• Knowledge of anti-virus / anti-malware programs
• Microsoft Office suite
Skills: IT IS_Service Desk