What are the responsibilities and job description for the Desktop Support Specialist position at iTech US Inc?
Job Role: Desktop Support
Location: Greenwood, South Carolina
12 Months Contract Opportunity
Onsite Opportunity
Job Description
- Hardware IMAC Support:
- Troubleshoot, diagnose, and resolve tickets requiring onsite support.
- Coordinate with Vendor, Level 3 Support Team, Level 2 Backline, and Service Desk teams for ticket resolution.
- Schedule supported device installation, software, and hardware activities with end users at their convenience to minimize disruption.
- Participate in war rooms during major incidents.
- Manage end-user service requests (e.g., desktop, mobile) requiring local interaction.
- Support end-user devices (Desktops, Laptops, Macs, Smartphones, Tablets, and Printers).
- Collect hardware as part of the user leavers process.
- Asset Management:
- Maintain asset register, including hardware and software.
- Alert customer in case of software licensing issues.
- Manage non-standard interventions and software installations.
- Manage PC and other device logistics.
- Software IMAC and Configuration:
- Resolve break-fix incidents through own intervention or by requesting and coordinating technical service with OEM vendors.
- Perform Software IMAC and image loading where remote execution is not possible.
- Deploy software on end-user devices.
- Deploy mobile applications.
- Provide meeting room and conference room device support.
- Support printers, laboratory, and manufacturing devices.
- Support organizational events.
- Provide customer third-party support and coordination.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions.
Education : At least a bachelor’s degree (or equivalent experience) in Computer Science, Software Engineering, Electronics Engineering, Information Systems, or a closely related field is required for the project. A high school diploma or equivalent is also required.
Thanks & Regards
Manasa Salla
Sr Technical Recruiter
I Tech US Inc.
manasa.s@itechus.net
LinkedIn: https://www.linkedin.com/in/manasa-salla-0836711a8