What are the responsibilities and job description for the Pharma Lab Benchtop support position at iTech US Inc?
This is Mohan from ITech US Inc. Below are the position details with one of our clients. We would like to know if you are interested or can recommend someone interested in this job.
Pharma Lab Benchtop support
Location: Boston, MA
Duration: 12 Months
Role Descriptions:
Role Descriptions: Lab Systems & Instrument Support • Manage, configure, and maintain laboratory desktop and benchtop computing environments.
• Perform troubleshooting and resolution of hardware, software, operating system, and network-related issues impacting laboratory operations.End User Computing (EUC) Support • Support Windows-based desktop and laptop environments in laboratory and office settings.
• Build, deploy, and maintain desktop images and operating systems.
• Manage software installations, upgrades, patches, and antivirus compliance.
• Support user account administration through Active Directory.
Incident & Service Management
• Follow ITIL processes for Incident, Change, Problem, and Request Management.
• Escalate complex technical issues appropriately and coordinate resolution with cross-functional teams.
Required Qualifications
• Experience supporting laboratory instrument computers and laboratory software applications within pharmaceutical, biotechnology, healthcare, or life sciences environments.
• Strong experience in desktop support and End User Computing services. • Hands-on experience with: ◦ Windows XP, Windows 7, and Windows 10 ◦ Microsoft Office Suite ◦ Active Directory ◦ SCCM ◦ Antivirus and endpoint protection tools ◦ Desktop imaging and deployment solutions • Strong understanding of network troubleshooting and connectivity concepts.
• Knowledge of ServiceNow and ITIL-based support processes.
• Excellent written, verbal, and interpersonal communication skills.
• Strong customer-service and stakeholder management skills.
Key Competencies
• Customer Focus
• Problem Solving and Troubleshooting
• Service Delivery Excellence
• Stakeholder Management
• Communication and Collaboration
• Incident Management
• Change and Release Support
• Documentation and Knowledge ManagementMandatory Requirements • Must be willing to work 100% onsite in Watertown, MA.
• Ability to work in laboratory and research environments supporting critical scientific operations. • Hands-on support role requiring physical presence for equipment, instrument, and workstation support.
Essential Skills: Pharma Lab Benchtop support Desirable Skills:
Keyword:
Skills: ServiceNow
Experience Required: 8-10
Education: At least a bachelor’s degree (or equivalent experience) in Computer Science, Software/Electronics Engineering, Information Systems, or a closely related field is required