What are the responsibilities and job description for the AI Product Owner position at iTech US, Inc.?
Role: AI Product Owner
Location: Any USA Infosys Office (Onsite)
Duration of contract: Long Term
Role Descriptions:
We are seeking a dynamic, results-driven AI Product Owner to lead the strategy, delivery, and adoption of next-generation Contact Center AI solutions. This role is ideal for someone who combines strong product ownership skills with a passion for innovation, customer experience transformation, and measurable business value creation.
- The successful candidate will define and prioritize product roadmaps, partner with business and technology stakeholders, and drive AI-powered initiatives that improve customer service, agent efficiency, and operational outcomes.
- Candidates should possess working experience with or strong knowledge of Google CCAI/GECX (Google Enterprise Contact Center AI Experience), Dialogflow CX, Gemini, and Anthropic Claude, including the ability to evaluate and compare capabilities, use cases, integrations, governance, and business value across platforms.
- We are looking for a proactive leader who asks tough questions, challenges assumptions, and drives clarity across cross-functional teams.
- A strong technical foundation, including familiarity with LLMs, conversational AI, prompt engineering, APIs, Python, and JavaScript, is highly desirable.
The ideal candidate is customer-focused, execution-oriented, highly collaborative, and relentlessly committed to delivering innovative AI solutions that create tangible value for Rogers and its customers.