What are the responsibilities and job description for the Desktop Support Specialist position at TechClub Inc?
Role: Desktop Support
Location: Greenwood, SC
(100% onsite Role)
Job Description:
Key responsibilities
• Hardware IMAC Support:o Troubleshoot, diagnose, and resolve the tickets which required onsite suppor to Coordinate within Vendor and Level 3 support team, Level 2 Backline and Service Desk teams for ticket resolutiono Schedule Supported Device installation, Software and Hardware activity with End User at their convenience to minimize disruptiono Participate in war room during major incidentso Manage any end-user service requests (e.g. desktop, mobile) which require local interaction o Support end users devices (Desktop / Laptops, Mac, Smartphones, Tablets, printers)o Collect hardware as part of user’s leavers process
• Asset Management:o Maintain asset register including hardware and softwareo Alert Customer in case of licensing issue (Software)o Manage non-standard intervention / software installationo PC and other devices logistics Management
• Software IMAC and configurationo Resolve break-fix incidents, either by own intervention or requesting and coordinating technical service by OEM vendoro Perform Soft IMAC, Image loading where this cannot be executed remotelyo Software deployment on end user devices o Deployment of mobile apps• Meeting room support and conference room devices
• Printers & Laboratory and manufacturing devices
• Support to Organizational Events• Customer 3rd Party Support and Co-ordination
• Perform remote troubleshooting through diagnostic techniques and pertinent questions