What are the responsibilities and job description for the IT Support Specialist (Desktop/Helpdesk) position at ITBrainiac Inc?
Job Details
IT Support Specialist
Falls Church VA, 22042 (100% Onsite Job)
06-12 Months Contract to Hire
Job Overview:
Day to Day Responsibilities:
Provide end-user support via ticketing, phone, and email
Maintain and troubleshoot desktops, laptops, and peripherals
Support patch management, network protocols, and system operations
Administer Active Directory, Exchange, Microsoft 365, and Teams
Assist with software deployments, audits, and compliance tasks
Engagement in training and certification programs
Tier 2 support, strong network and desk top support experience
Proactive security mindset to help with custom configurations
Top 3 Technical skills:
Windows Server & Microsoft 365 Administration
Network Troubleshooting (DHCP, DNS, TCP/IP)
Azure AD & Security Tools (ESET, Log360)
Exposure to vulnerability scans like Nexis
Required Experience:
Tier 2 support, strong network and desk top support experience
Maintain and troubleshoot desktops, laptops, and peripherals
Provide end-user support via ticketing, phone, and email
Any candidates that have experience with MS365 and/or Azure AD is a plus.
Job Description:
Under the general direction and supervision of the Director of Technology Services provides desktop hardware and software support. Services equipment and provides technical support to ITG employees. Assists in the monitoring, upgrading, and troubleshooting of the network. Fields helpdesk calls and handles support to the network users. Assists in setting up and maintaining hardware. Uses independent judgment in setting work priorities. Handles confidential information.
Primary Duties and Responsibilities:
IT Support & Operations Summary
Delivers end-user technical support via ticketing, phone, and email, ensuring timely resolution of hardware, software, and connectivity issues with complete documentation.
Maintains and supports desktops, laptops, and peripherals, including upgrades, deployments, and decommissioning in accordance with organizational standards.
Assists in patch and release management using automated deployment tools.
Troubleshoots and resolves network and data communication issues to ensure reliable connectivity.
Collaborates with the Network Engineer and Director of Technology Services to identify infrastructure improvements, manages service renewals, and participates in best-practice and compliance audits.
Monitors system operations for potential risks, performs root cause analysis, and applies corrective measures to maintain uptime and service integrity.
Supports internal and external IT services including email, VoIP, file servers, and business-critical systems handling configuration, upgrades, and issue resolution.
Manages Active Directory, Exchange Server (on-prem & Online), Microsoft 365, Teams, and other Windows Server components.
Administers and troubleshoots core network protocols (DHCP, DNS, TCP/IP) to maintain stable and secure operations.
Coordinates software deployments, asset management, data security, and long-term technology planning.
Collaborates with the IT team on maintenance tasks, service improvements, and technical proposals.
Participates in training and certification programs directed by the Director of Technology Services to advance technical expertise.
Log360 (SIEM & Log Management)
Installs and maintains Log360 servers, agents, and integrations.
Defines and manages log collection, dashboards, alerts, and correlation rules.
Configures user permissions, retention policies, and incident workflows to support CMMC compliance.
Maintains system health and documentation for audits.
ESET Security Management
Deploys and manages ESET agents, policies, and modules (antivirus, firewall, device control).
Monitors threat dashboards, reviews detections, and performs remediation or isolation tasks.
Maintains licensing, reporting, and infrastructure updates to ensure compliance.
Generates and schedules security/compliance reports (ISO, CMMC).
General IT & Security Operations
Evaluates and procures IT hardware, software, and vendor services aligned with budget and compliance goals.
Enforces cybersecurity frameworks MFA, Zero Trust, endpoint protection, and password policies.
Conducts risk assessments, compliance audits, and documents findings for continuous improvement.
Oversees onboarding/offboarding, permission management, and device provisioning.
Manages help desk operations, end-user support, and escalation procedures.
Maintains technical documentation, SOPs, and training resources for staff.
Tracks software licensing, renewals, and cost management to ensure compliance and efficiency.
Qualifications:
Bachelor's degree in related field, or equivalent training and work experience.
Completion of appropriate vocational instruction courses and exams as directed by management.
Minimum three years of experience in a business computer environment, including experience with personal computers, networking connectivity and functionality, and hardware/software troubleshooting.
Knowledge of and experience with Microsoft Windows client operating systems and Windows server operating systems and related products.
Ability to gain proficiency with Cloud solutions such as AWS and Microsoft Azure at design and implementation level, Microsoft Windows Server, Office 365 products, and other required technologies as directed by management.
Network and Security certifications is considered a plus.
Excellent verbal and writing communication skills.
Amer Ali - Lead Recruiter
Direct Line : *162 | Email :
LinkedIn:
Princeton Forrestal Village, 116 Village Blvd, Suite 200 , Princeton, NJ ,08540
Note: If you'd prefer not to receive future emails, just reply with "Unsubscribe" and I'll promptly remove you from our list.