What are the responsibilities and job description for the IT Support Specialist position at Onsite It Advisors Llc?
IT Support Specialist – Key Responsibilities & SkillsProvide daily hardware, software, and network support for domestic and international staff.Deliver remote troubleshooting for laptops, mobile devices, conferencing equipment, and enterprise applications.Diagnose and resolve issues with Windows devices, Microsoft 365 apps, and end-user technology.Manage Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive, and Groups.Support and troubleshoot hybrid M365 environments, Entra ID (Azure AD), SSO, and MFA configurations.Administer Adobe tools, Power BI, Power Automate, Visio, Planner, and MS Project.Ensure compliance with federal cybersecurity policies, FISMA, cyber hygiene scans, and data loss prevention (DLP).Assist in governance, information assurance, and security best practices for cloud and on-premises environments.Provision, configure, maintain, and replace IT equipment and peripherals.Maintain accurate inventories of laptops, mobile devices, and other technology assets.Manage email account lifecycle—creation, modification, archiving, and deletion.Support audio/visual equipment for meetings, trainings, and remote collaboration.Utilize remote support tools (RDP, Zoom, Teams) to assist globally deployed staff.Required Technical SkillsStrong understanding of M365 hybrid environments, Entra ID (Azure AD), SSO, and MFA.Proficient in Windows OS troubleshooting and device management.Hands-on experience with Microsoft 365 administration (Exchange Online, Teams, SharePoint, OneDrive).Familiarity with Adobe tools and Microsoft Power Platform (Power BI, Power Automate).Skilled in installing, configuring, and supporting laptops, tablets, and mobile devices.Experience with remote support tools including RDP, Zoom, and Microsoft Teams.Knowledge of cloud security compliance and IT governance best practices.Professional Qualifications7 years of IT support or help desk experience.Experience supporting hybrid or globally distributed teams.Strong communication, customer service, and problem-solving skills.Ability to manage deadlines and adapt to shifting priorities.Positive, collaborative team player with cultural awareness.Education & CertificationsBachelor’s degree in Information Technology or related field (preferred).Certifications such as CompTIA, Microsoft, or ITIL (preferred).Eligible for Public Trust security clearance.U.S. citizen (required for PSC positions).
Salary : $95,000 - $107,000