Level 1 IT Support Technician

Position Overview

Join our dynamic team in Great Neck, NY, as a motivated IT support professional. We are looking for a candidate with a solid technical background, outstanding communication skills, and an eagerness to thrive in a fast-paced, client-centric environment. This role is based in our Great Neck office and requires personal transportation for occasional travel to client sites in the local area.

Responsibilities

• Act as the initial point of contact for client IT support requests through phone, email, and our ticketing system.
• Troubleshoot and resolve technical issues related to workstations, networks, and common business applications.
• Escalate complex or unresolved issues to higher-level engineers when necessary.
• Assist with user setup, password resets, software installations, and system updates.
• Document all work performed and maintain accurate records within our ticketing system.
  
  

Requirements

• 1-2 years of experience in IT support or helpdesk roles (internships are considered).
• Proficiency in Windows operating systems and Microsoft 365.
• Basic understanding of networking concepts such as DNS, DHCP, and IP addressing.
• Excellent communication and customer service skills.
• Own reliable transportation and willingness to travel locally as needed.
  
  

Preferred Qualifications

• Experience in a Managed Services Provider (MSP) environment.
• Familiarity with RMM and PSA tools like ConnectWise or Datto.
• CompTIA A , Network , or equivalent certification.
  
  

What We Offer

• Competitive salary based on experience.
• Opportunities for professional development, including training and certification reimbursement.
• A supportive and collaborative team culture.
• Exposure to a diverse range of technologies and industries.
  
  

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