What are the responsibilities and job description for the Systems Administrator position at IT Accel, Inc.?
Overview
We are looking for an experienced professional to join our team. This role demands advanced technical expertise and desktop engineering skills, with a primary focus on user support and the seamless management of our IT infrastructure. The ideal candidate will demonstrate strong problem-solving abilities, exceptional communication skills, and hands-on experience with Microsoft Azure, Microsoft 365 Apps, Microsoft Intune, and Exchange Online. Senior-level proficiency in troubleshooting desktop applications and resolving performance issues is essential. The candidate should have experience working on a multi-faceted team, adeptly handling both systems and support tasks (approximately 80% systems and 20% support). This is a fantastic opportunity to assist managers in leading a team on systems and executive-related issues.
Key Responsibilities
We are looking for an experienced professional to join our team. This role demands advanced technical expertise and desktop engineering skills, with a primary focus on user support and the seamless management of our IT infrastructure. The ideal candidate will demonstrate strong problem-solving abilities, exceptional communication skills, and hands-on experience with Microsoft Azure, Microsoft 365 Apps, Microsoft Intune, and Exchange Online. Senior-level proficiency in troubleshooting desktop applications and resolving performance issues is essential. The candidate should have experience working on a multi-faceted team, adeptly handling both systems and support tasks (approximately 80% systems and 20% support). This is a fantastic opportunity to assist managers in leading a team on systems and executive-related issues.
Key Responsibilities
- Deliver high-quality deskside support with the ability to effectively triage issues remotely. Strong communication skills and confident interaction with C-Level Executives and Executive Assistants are essential.
- Monitor and manage held emails in security gateways, AI-related tools, and the Defender Quarantine as part of anti-phishing efforts.
- Engage in ongoing desktop and Azure cloud-related projects, collaborating with the Infrastructure and Cybersecurity team to achieve project goals.
- Analyze, troubleshoot, and resolve complex application, hardware, and light networking issues.
- Enroll and manage iPhones using Microsoft Intune, assisting with the creation of Intune App, Device, and Compliance configuration policies.
- Conduct desktop and server builds, install operating system software, apply patches, and perform upgrades.
- Monitor system alerts, perform weekly system checks, review logs, and handle escalations.
- Drive problem management efforts, working with vendors to research and resolve complex issues that may require extended periods to diagnose and resolve.
- Analyze and identify trends in issue reporting and develop preventive solutions.
- Intermediate proficiency in PowerShell scripting and automation is required, including the ability to execute remote commands, generate reports, and apply configurations across users and systems.
- Over 5 years of strong experience with Microsoft Windows, cloud, and security technologies, ideally as a senior lead on a support team, along with infrastructure-related responsibilities.
- Proven capability to troubleshoot DNS resolution issues.
- Expertise in configuring Azure Enterprise applications and app registrations.
- Strong expertise with Microsoft Intune and Microsoft 365 Apps, including permissions management in Microsoft admin centers and integrated apps.
- Experience with email inspection and anti-phishing operations using tools such as Mimecast, Proofpoint, Smarsh, or Symantec Cloud.
- Experience with AI-driven tools and using ChatGPT for system issue analysis and troubleshooting.
- Familiarity with Microsoft Defender security tools, CrowdStrike, or other endpoint security tools.
- Intermediate-level PowerShell scripting and automation experience is essential.
- Experience with system performance monitoring methods and tools is highly desirable.
- MCSA, MCSE, SCSA, or similar certifications are desirable but not mandatory.
- Cybersecurity or product-specific certifications are advantageous.
- ITIL Foundations certification is a plus.
- Personable, with a positive, can-do attitude.
- Excellent analytical and communication skills.
- Self-motivated and capable of working independently or collaboratively.
- Must maintain a professional appearance suitable for a corporate financial office (corporate casual)
