What are the responsibilities and job description for the IT Desktop Support Technician (Level 2) position at Midknight Tech, LLC?
Take your IT skills to the next level! We’re hiring a Level 2 Desktop Support Technician to provide advanced desktop, laptop, and network support for enterprise users. This role goes beyond Level 1 support—handling escalations, complex technical issues, and mentoring junior staff.
What You’ll Do:
- Troubleshoot complex hardware, software, and network issues (Windows/Mac, DNS, DHCP, VPN)
- Manage and escalate tickets in ServiceNow or similar systems
- Lead IT projects, deployments, and system upgrades
- Mentor Level 1 technicians and support enterprise users
Why You’ll Love It:
- Grow your technical expertise and leadership skills
- Work with cutting-edge enterprise IT systems
- Full-time role with competitive pay and career growth
Quick Apply Now – Step up to Level 2 and make an impact on enterprise IT today!
Best Keywords:
Level 2 Desktop Support, Desktop Support, IT Support, Technical Support, Advanced Troubleshooting, Escalation Support, Mentorship, Help Desk, Service Desk, Windows 10, Windows 11, Mac OS, Office 365, Microsoft 365, Active Directory, Microsoft Teams, Outlook, VPN, DNS, DHCP, TCP/IP, ServiceNow, Ticketing Systems, SCCM, MDT, Imaging, Deployment, CompTIA A , Network , Security , MCP, ITIL, Field IT Support, Enterprise IT, Mid-Level IT Jobs, Full-Time IT Role, Immediate Hire.
Job Types: Full-time, Contract, Permanent, Temporary
Pay: $23.50 - $35.00 per hour
Benefits:
- Flexible schedule
Work Location: On the road
Salary : $24 - $35
