IT Desktop Support Specialist

Overview
We are seeking a skilled IT Desktop Support Specialist to provide comprehensive technical support within our organization. The ideal candidate will be responsible for troubleshooting hardware and software issues, managing computer systems, and ensuring the smooth operation of our IT infrastructure. This role offers an excellent opportunity to work with a dynamic team, supporting a wide range of operating systems and network environments, including Windows, macOS, Linux, and enterprise networking solutions. The position requires strong communication skills and a customer-focused approach to resolve technical issues efficiently and effectively.

Responsibilities

• Provide technical support and troubleshooting assistance for desktop computers, laptops, mobile devices, and peripherals.
• Resolve software issues related to operating systems (Windows, macOS, Linux) and applications such as Microsoft Office.
• Manage computer hardware including installation, configuration, upgrades, and maintenance.
• Support network administration tasks including LAN/WAN setup, DNS configuration, TCP/IP troubleshooting, VPN access, firewall management (e.g., Meraki), and network security protocols.
• Assist with Active Directory management, Group Policy Objects (GPO), SCCM deployment, and Windows Server environments.
• Utilize IT service management tools such as ServiceNow, BMC Remedy, and Jira to track incidents and requests.
• Support remote access solutions including VPNs and troubleshoot connectivity issues related to TCP/IP protocols.
• Maintain documentation related to hardware inventory, software licenses, network configurations, and user accounts.
• Collaborate with the IT team on infrastructure projects involving network administration and system upgrades.
• Provide exceptional customer service by communicating effectively with end-users at all levels of technical proficiency.

Requirements

• Proven experience in desktop support or IT support roles with strong problem-solving skills.
• Proficiency in troubleshooting software issues across multiple operating systems including Windows (Microsoft Windows Server), macOS, and Linux.
• Knowledge of computer networking concepts such as LAN/WAN, TCP/IP protocols, DNS management, VPNs, firewalls (e.g., Meraki), and TCP troubleshooting.
• Experience with Active Directory administration, Group Policy Management (GPO), SCCM deployment strategies, and Windows Server environments.
• Familiarity with help desk ticketing systems such as ServiceNow or BMC Remedy and project tracking tools like Jira.
• Strong understanding of computer hardware components and mobile device management.
• Ability to analyze technical problems quickly and develop effective solutions.
• Excellent communication skills with a focus on customer service excellence.
• Relevant certifications such as CompTIA A , Network , Microsoft Certified Desktop Support Technician (MCDST), or similar are preferred but not required. This role is vital in maintaining the integrity of our IT infrastructure while delivering outstanding support to our users. We look forward to welcoming a dedicated professional who is eager to contribute their expertise in a fast-paced environment.

Job Types: Full-time, Contract

Pay: Up to $25.00 per hour

Work Location: In person

Salary : $25