Director, Shared Consulting Services

This job was posted by https://www.azjobconnection.gov : For more

information, please see: https://www.azjobconnection.gov/jobs/7419808

At Isos Technology, were looking for a strategic, people centered senior

leader to own the performance, health, and evolution of our shared

consulting organization. In this role, youll help ensure every client

engagement is delivered with precision, predictability, and a strong

focus on meaningful client outcomes, not just internal metrics.

This leader is accountable for the operational and people performance of

our 80 consultants, ensuring they are effectively deployed, highly

engaged, and continuously developing, while achieving the utilization,

margin, and scalability required to run a high-performing professional

services business.

Success in this role requires a disciplined, metrics-driven operator and

strong people leader who drives business outcomes (utilization, margin,

predictability) while fostering a high-accountability culture that

supports engagement, retention, and development. This role is

responsible for streamlining professional services delivery by embedding

AI-enabled ways of working to improve efficiency, predictability,

delivery performance, and accelerate client time-to-value creation.

Responsibilities

5-Star Client Experience

• Ensure all client engagements consistently meet or exceed Isos
  
  

5-Star experience standards in partnership with Practice leaders

• Maintain clear visibility into how client value is delivered and
  
  

perceived, reinforcing trust and long-term partnership

• Proactively identify delivery risks and intervene early to protect
  
  

client outcomes

• Partner with Client Success, Sales, Project Management, and
  
  

Practices to align expectations, improve delivery, and remove

friction across teams

• Foster a consulting culture rooted in accountability, transparency,
  
  

collaboration, and continuous growth

Consulting Organization Leadership

• Lead the overall health and performance of the shared consulting
  
  

organization, ensuring consultants are engaged, supported, and set

up for success

• Drive workforce planning, staffing, and capacity management to align
  
  

talent with pipeline demand and business objectives

• Establish strong forecasting practices to inform hiring decisions
  
  

and optimize utilization

• Manage deployment strategies, including bench and contractor usage,
  
  

to maximize existing talent before external hiring

• Build alignment and accountability across the organization while
  
  

addressing performance and operational challenges with sound

judgment

• Empower Team Leads to drive performance, uphold delivery standards,
  
  

and cultivate a high engagement team environment

Operational Performance & Financial Management

• Own and manage key delivery metrics, including utilization, margin,
  
  

delivery performance, retention, and client satisfaction

• Establish and manage the Shared Consulting Services budget, ensuring
  
  

financial discipline and accountability

• Implement systems that provide clear, actionable visibility into
  
  

capacity and utilization risks

• Translate data into insights that drive measurable performance
  
  

improvements

• Develop dynamic forecasting to scale responsibly with changing
  
  

client demand

• Provide regular executive reporting on delivery performance,
  
  

capacity, and operational risks

Consultant Development & Engagement

• Build a deep understanding of consultant skills, strengths, and
  
  

career goals to align talent with client needs and organizational

priorities

• Develop and support career paths, skills development, and leadership
  
  

coaching to strengthen capabilities across the team

• Identify skill gaps and proactively create development plans,
  
  

training, and stretch opportunities

• Anticipate and address retention risks while maintaini g high
  
  

performance standards

• Strengthen onboarding and ramp processes to accelerate time to
  
  

productivity and long-term success

• Drive initiatives that enhance recognition, engagement, team
  
  

cohesion, and continuous growth

Delivery Excellence & Continuous Improvement

• Evolve delivery processes, tools, and standards to improve
  
  

scalability, predictability, and consistency

• Identify systemic gaps and implement improvements to strengthen
  
  

delivery performance

• Drive adoption of best practices across teams
• Embed AI-enabled ways of working to improve efficiency, forecasting
  
  

accuracy, and scalability

• Leverage emerging technologies to enhance client experience and
  
  

accelerate time to value

• Advance overall delivery maturity in alignment with Isos strategic
  
  

goals

**Required Experience**

8 years of experience in professional services or consulting, with

emphasis on leadership and delivery excellence

Demonstrated success leading high-performing teams and managing to key

operational and business metrics

Experience leading and scaling large, distributed teams in a dynamic,

client-focused environment

Strong understanding of project delivery models an