Functional Consultant

This job was posted by https://www.azjobconnection.gov : For more

information, please see: https://www.azjobconnection.gov/jobs/7419810

Isos Technology is looking for an energetic and personable professional

To Join Our Team. The Right Candidate Will Be

• A team player who effectively builds relationships both inside and
  
  

outside the organization

• Dedicated to meeting the expectations and requirements of our
  
  

clients and the Isos team

• A self-starter who values team input and is willing to give input
  
  

for the betterment of the team

In this position you will provide hands-on support and guidance to

multiple clients on their use of the Atlassian tools so they can be more

productive and successful.

Responsibilities

• Administer the Atlassian products and assist clients with
  
  

implementation to support their business processes

• Provide scheduled on-call support during off hours and respond to
  
  

service outage incidents to meet contracted SLAs

• Participate in process improvement efforts across the team and
  
  

organization to identify, develop, and deliver services and

solutions leading to improved client satisfaction

• Acquire Atlassian certification by passing two Atlassian Certified
  
  

Professional exams and maintain them by achieving additional

Atlassian Pro Skills badges

• Provide support to the Sales team for proposals, renewals, and
  
  

quarterly client business reviews with clients

• Contribute informative and engaging original marketing content
  
  

related to the Atlassian ecosystem in the form of quarterly blog

posts, white papers, and other materials as requested

Requirements

Experience

• 1 years experience in a client service or help deskrole
• Experience as a Jira administrator preferred
  
  

Knowledge and Skills

• Effectively manage time and expectations with internal resources and
  
  

clients

• Manage multiple clients and issues simultaneously
• Communicate effectively, both verbally and in writing, for technical
  
  

and business operations audiences

• Analyze and interpret complex problems to deliver complete solutions
• Demonstrate the ability to administer Atlassian products and provide
  
  

strategic guidance on long-term use

• Advise clients on best practices, guidelines, and recommendations.
• Execute on essential functions to meet or exceed individual success
  
  

metrics established annually

• Demonstrate the ability to work within the Isos culture and values
  
  

About Isos Technology\

Isos Technology partners with organizations to streamline, optimize, and

modernize the way they work. As an Atlassian Platinum Solution Partner,

our solutions combine Atlassian technology, industry expertise, and

operational best practices to drive impactful business outcomes for

clients. Clients trust our experience in service management, cloud

upgrades, enterprise strategy and planning, AI adoption, and support

services to create lasting value. Founded in 2005, Isos has helped

thousands of commercial and public sector clients transform how they

work and unlock the full potential of their organization.

This position is primarily a work from home position and we consider

applicants throughout the United States. We support pay transparency and

the On-Target Earnings (OTE - which includes base salary, bonus, and

other incentives) range for this position is between

\$80,000-\$95,000combined plus a suite of employee benefits, paid time

off, and a 401(k) plan with an employer contribution. Actual

Compensation Can Vary Based On Qualifications, Experience, Additional

incentive opportunities, and geographic pay differentials.

Isos Technology is an Equal Opportunity Employer. We do not discriminate

on the basis of race, sex, sexual orientation, gender identity,

religion, national origin, color, age, physical or mental disability,

spousal affiliation, marital status, a serious medical co dition,

genetic information, veteran status or any other basis prohibited by

federal, state, or local law.Candidates must be willing to participate

in and successfully pass a background check and pre-employment drug

testing and be authorized to work in the United States.Isos Technology

is also an E-Verify participating employer.

E-Verify Participation Notice:[\

https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf](https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf){rel="noopener noreferrer"}

E-Verify Right to Work:[\

https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster Eng_Es.pdf](https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster Eng_Es.pdf){rel="noopener noreferrer"}