Lead Consultant

This job was posted by https://www.azjobconnection.gov : For more

information, please see: https://www.azjobconnection.gov/jobs/7629929

Isos Technology is seeking a strategic, data-driven, and personable

professional to join our team as aSupport Services Lead Consultant.The

ideal candidate thrives in a fast paced environment, demonstrates strong

leadership, and collaborates effectively as part of a team. They are

committed to meeting and exceeding the needs of both our clients and the

Isos team.

In this role, you will provide hands-on guidance and support to clients

using Atlassian tools to help them work more efficiently and achieve

their goals. You will support ongoing, recurring service engagements,

ensuring consistent value delivery, long-term adoption, and high client

satisfaction while building trusted, long-term partnerships that benefit

both our clients and Isos Technology. As a senior member of the team,

you will serve as a technical subject matter expert, engaging with key

clients and contributing to the continued growth of our business.

Responsibilities

• Manage 3-6 clients at a time engagements as the primary point of
  
  

contact overseeing all aspects of service delivery, including but

not limited to client retention, client growth, and project

profitability

• Serve as a technical subject matter expert and provide training to
  
  

other members of the team

• Build and manage a strategic plan to address client needs and
  
  

generate new business opportunities

• Own enterprise level client assignments and engage senior client
  
  

leadership to increase engagement

• Proactively manage daily support requests, incident response, and
  
  

strategic long-term planning for assigned clients

• Coordinate and respond to client requests and other communications
  
  

to meet contracted SLAs

• Plan and schedule personnel resources on a weekly basis to deliver
  
  

on requests and objectives for client assignments

• Collaborate with technical consultants and client resources to
  
  

maintain and ensure reliability of application instances

• Administer the Atlassian products and assist clients with
  
  

implementation to support their business processes

• Provide scheduled on-call support during off hours and respond to
  
  

service outage incidents to meet contracted SLAs

• Manage day-to-day client communications, including creation of
  
  

weekly status report and facilitation of weekly status call

• Participate in process improvement efforts across the team and
  
  

organization to identify, develop, and deliver services and

solutions leading to improved client satisfaction

• Acquire Atlassian certification by passing two Atlassian Certified
  
  

Professional exams and maintain them by achieving additional

Atlassian Pro Skills badges

• Provide support to the Sales team for proposals, renewals, and
  
  

quarterly client business reviews with clients

• Contribute informative and engaging original marketing content
  
  

related to the Atlassian ecosystem in the form of quarterly blog

posts, white papers, and other materials as requested

Requirements

• 5 years experience in a consulting or customer service role
• 3 years experience as a Jira administrator
• Ability to identify and develop new business opportunities
• Effectively manage time and expectations with internal resources and
  
  

clients

• Manage multiple clients and issues simultaneously
• Communicate effectively, both verbally and in writing, for technical
  
  

and business operations audiences

• Analyze and interpret complex problems to deliver complete solutions
• Demonstrate the ability to administer Atlassian products and provide
  
  

strategic guidance on long-term use

• Advise clients on best practices, guidelines, and recommendations
• Execute on essential functions to meet or exceed individual success
  
  

metrics established nnually

• Demonstrate the ability to work within the Isos culture and values
  
  

About Isos Technology\

\

Isos Technology partners with organizations to streamline, optimize, and

modernize the way they work. As an Atlassian Platinum Solution Partner,

our solutions combine Atlassian technology, industry expertise, and

operational best practices to drive impactful business outcomes for

clients. Clients trust our experience in service management, cloud

upgrades, enterprise strategy and planning, AI adoption, and support

services to create lasting value. Founded in 2005, Isos has helped

thousands of commercial and public sector clients transform how they

work and unlock the full potential of their organization.

This position is primarily a work from home position and we consider

applicants throughout the United States. We support pay transparency and

the On-Target Earnings (OTE - which includes base salary, bonus, and

other incentives) range for this position is

between\$85,000-108,000combined plus a suite of employee benefits, paid

time off, and a 401(k) plan with an employer contribution. Actual

Compensation Can Vary Based On Qualifications, Experience, Additional

incentive opportunities, and geographic pay differentials.

Isos Technology is an Equal Opportunity Employer. We do not