What are the responsibilities and job description for the Quality Engineer position at ISC - Interconnect Solutions Company?
About ISC
Established in 1971, ISC began building custom power cables & assemblies for Gateway, Kingston, and Xerox. With over 50 years of manufacturing experience, ISC is capable of meeting tight deadlines and changing forecasts while maintaining quality. Our products are in use worldwide in commercial and military aircraft , lifesaving medical devices , weapon systems , inflight entertainment, power systems, and countless commercial, industrial & computer applications . Our facility is environmentally controlled, engineered for manufacturing flexibility, includes dedicated assembly labs for isolated program management, and a cleanroom facility. With dedicated professionals and assemblers regularly operating two full shifts, ISC operates with the most current high-speed tooling, material handling, and test equipment.
Job Overview
The Quality Engineer is responsible for ensuring product quality, compliance, and customer satisfaction across manufacturing operations for interconnect solutions. This role will support the Quality Management System (QMS), drive root cause analysis, and lead corrective actions while partnering closely with Manufacturing, Engineering, and Supply Chain.
This position is highly customer-facing and will play a key role supporting strategic customers, ensuring responsiveness to quality issues, managing deviations, and maintaining strong relationships with customer quality teams.
What You'll Do
Customer & Cross-Functional Quality Support
ISC is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other protected characteristic under applicable law.
Export Control Requirements (ITAR): This position requires access to controlled technical data. In accordance with the International Traffic in Arms Regulations, applicants must be a “U.S. Person,” which includes U.S. citizens, lawful permanent residents (green card holders), refugees, or asylees, or otherwise be eligible to obtain required export authorizations.
Established in 1971, ISC began building custom power cables & assemblies for Gateway, Kingston, and Xerox. With over 50 years of manufacturing experience, ISC is capable of meeting tight deadlines and changing forecasts while maintaining quality. Our products are in use worldwide in commercial and military aircraft , lifesaving medical devices , weapon systems , inflight entertainment, power systems, and countless commercial, industrial & computer applications . Our facility is environmentally controlled, engineered for manufacturing flexibility, includes dedicated assembly labs for isolated program management, and a cleanroom facility. With dedicated professionals and assemblers regularly operating two full shifts, ISC operates with the most current high-speed tooling, material handling, and test equipment.
Job Overview
The Quality Engineer is responsible for ensuring product quality, compliance, and customer satisfaction across manufacturing operations for interconnect solutions. This role will support the Quality Management System (QMS), drive root cause analysis, and lead corrective actions while partnering closely with Manufacturing, Engineering, and Supply Chain.
This position is highly customer-facing and will play a key role supporting strategic customers, ensuring responsiveness to quality issues, managing deviations, and maintaining strong relationships with customer quality teams.
What You'll Do
Customer & Cross-Functional Quality Support
- Serve as the primary interface with customer quality teams, addressing deviations, source inspections, and quality concerns
- Partner with Manufacturing, Engineering, and Supply Chain to lead quality-related activities and issue resolution
- Drive timely responses to customer concerns and ensure high levels of customer satisfaction
- Support and maintain the Quality Management System (QMS) in compliance with ISO, AS9100, FAA, FDA, or other regulated standards
- Participate in internal and external audits and ensure adherence to customer requirements
- Ensure proper implementation of customer flow-down requirements
- Lead root cause investigations using 8D, 5 Whys, and Fishbone methodologies
- Drive corrective and preventive actions (CAPA) and ensure effectiveness
- Identify and implement continuous improvement initiatives across manufacturing processes
- Evaluate production issues, non-conformances, and customer complaints to improve product performance
- Support MRB activities and disposition processes
- Use ERP and internal systems to track quality metrics and drive data-based decisions
- Support APQP activities and product introductions as needed
- Ensure quality requirements are defined and met throughout the product lifecycle
- Bachelor’s degree in Engineering, Quality, or related technical field (or equivalent hands-on experience)
- 3 years of experience in Quality Engineering within a manufacturing environment
- Experience working in a regulated industry (e.g., aerospace, automotive, medical, food, or industrial manufacturing)
- Familiarity with ISO or similar quality standards (i.e. FAA, FDA, etc.)
- Strong problem-solving skills and ability to apply structured methodologies
- Ability to work cross-functionally and communicate effectively across teams
- Experience with AS9100 / AS9102 standards
- Knowledge of Lean Manufacturing and continuous improvement principles
- Experience with ERP systems for quality tracking
- Background in audits (internal or external)
- Experience with RCCA, 8D, 5 Why analysis in a manufacturing environment
ISC is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other protected characteristic under applicable law.
Export Control Requirements (ITAR): This position requires access to controlled technical data. In accordance with the International Traffic in Arms Regulations, applicants must be a “U.S. Person,” which includes U.S. citizens, lawful permanent residents (green card holders), refugees, or asylees, or otherwise be eligible to obtain required export authorizations.