Account Manager

The Account Manager (AM) owns execution of customer programs across the full quote-to-cash lifecycle for assigned accounts. This role serves as the primary point of contact and customer advocate while driving internal coordination to ensure on-time delivery, margin performance, and overall customer satisfaction.

This is a hands-on, operations-focused role within a fast-paced contract manufacturing environment. The Account Manager operates with a high level of ownership and accountability, partnering closely with Sales, Operations, Engineering, Sourcing, Accounting, and Customer Experience to successfully execute both new and existing programs.

What You'll Do:

Customer Ownership

• Serve as the primary point of contact and advocate for assigned customer accounts
• Build and maintain strong, long-term customer relationships
• Lead customer communications including meetings, calls, and periodic site visits

Program & Order Execution

• Own execution of customer accounts through the full quote-to-cash lifecycle, from initial quotation through shipment and cash collection
• Support onboarding of new customers and new programs, ensuring successful launch and internal alignment
• Provide proactive order status updates, delivery schedules, and open order reporting to customers
• Drive on-time delivery performance across assigned accounts

Cross-Functional Coordination

• Collaborate with Sales, Operations, Engineering, Manufacturing, Purchasing, Accounting, and Customer Experience to meet customer requirements
• Coordinate manufacturability, feasibility, and delivery commitments with internal teams
• Drive accountability and clear communication across cross-functional stakeholders

Commercial & Pricing Management

• Manage RFQs, re-quotes, and ongoing pricing activities
• Coordinate material costs, labor inputs, and pricing updates with internal teamsSupport margin performance through effective pricing and cost awareness

Planning & Forecasting

• Manage customer forecasts, blanket orders, and Kanban programs
• Coordinate material pipelines and demand changes with Supply Chain and Production teams
• Support alignment between customer demand and internal production planning

Issue Resolution & Continuous Improvement

• Proactively identify and resolve delivery, quality, or supply chain issues impacting customer commitments
• Manage customer escalations and drive timely resolution
• Track quote outcomes, including closed-lost business, and provide feedback to support continuous improvement

Systems & Reporting

• Utilize ERP/MRP systems to track orders, forecasts, and account performance
• Provide customer forecasts and sales-related reporting to Sales Leadership
• Maintain accurate documentation of customer requirements and program details

Additional Responsibilities

• Perform other duties as required to support business needs

Must-Have Qualifications:

• High school diploma or equivalent required
• Minimum of 2 years’ experience in B2B customer service, account management, or a related role
• Experience working in a manufacturing environment, including exposure to production, scheduling, or supply chain processes
• ERP / MRP system experience
• Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook
• Strong customer-facing communication skills, including managing escalations and maintaining professional written and verbal correspondence
• Proven ability to prioritize and manage multiple responsibilities in a fast-paced, deadline-driven environment while adapting to changing customer and production demands
• Strong problem-solving skills with the ability to make independent decisions, demonstrate ownership, and follow through on commitments
• Ability to collaborate effectively with cross-functional teams (production, supply chain, sales, etc.)

Bonus Points If You Have:

• Experience in contract manufacturing, cable/harness, or molding environments
• Aerospace and Defense industry experience

We are committed to a high-performance culture of ownership, responsibility, and accountability, which will lead to breakthrough results in service for our customers and highly motivated employees.

ISC is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other protected characteristic under applicable law.