SOCIAL WORKER - Waiver Case Management

Performs intermediate professional work, developing and implementing coordinated services and support plans, ensuring services meet client needs, referring services, maintaining and updating case information, performing client assessments, conducting meetings and maintaining communication with clients, working with care providers and delivering documents as needed, completing reports, and related work as apparent or assigned.

Work is performed under the general direction of the Social Services Supervisor.

Essential Functions

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.

• Develop, implement, and update Support Plans in collaboration with clients, families, providers, and other team members, ensuring plans are person-centered and meet waiver program requirements.

• Complete regular monitoring and reassessments (every 6 months, minimally) to evaluate the effectiveness of services, client satisfaction, and continued eligibility.

• Provide ongoing waiver case management, including coordination of formal and informal supports, ensuring that services are delivered in accordance with the care plan and state/federal guidelines.

• Conduct client visits (in-home, virtual, office, or phone) as required to assess well-being, service delivery, and health and safety status.

• Make appropriate referrals to approved waiver and community providers, including housing, transportation, PCA, home modifications, mental health services, and others as identified in the support plan.

• Facilitate access to and navigation of waiver and community-based services, ensuring services are culturally appropriate, accessible, and responsive to client needs.

• Advocate for clients and families, working collaboratively with service providers, community organizations, and support networks to promote client rights, autonomy, and quality of life.

• Monitor the health and safety of clients, assess living environments, and develop safety plans as needed to address immediate and long-term risks.

• Respond to urgent or crisis situations by coordinating with protection services, healthcare providers, emergency responders, or other appropriate agencies to ensure safety and continuity of care.

• Maintain timely, accurate, and detailed case documentation in compliance with federal, state, and county guidelines, including service authorizations, progress notes, assessments, and case reviews.

• Coordinate with financial eligibility workers and assist clients in understanding and maintaining Medical Assistance or other program eligibility as related to waiver participation.

• Attend interdisciplinary team meetings and provider staffings, participate in care conferences, and collaborate with medical, mental health, legal, and other professionals involved in client care.

• Educate clients and families about waiver benefits, provider options, consumer rights, informed choice, and responsibilities related to receiving waiver services.

• Maintain knowledge of waiver policies, service definitions, and provider standards, and apply them consistently when authorizing services or making eligibility determinations.

• Utilize person-centered planning principles to ensure services align with the client’s values, goals, and preferences while promoting the least restrictive environment.

• Make independent professional judgments with significant impact on the health, safety, and independence of vulnerable adults or individuals with disabilities.

• Develop and maintain effective working relationships with clients, families, providers, internal county staff, and external agencies.

• Participate in training, supervision, audits, and quality assurance processes to ensure ongoing compliance with waiver requirements and professional development.

• Perform other related duties as assigned, including assisting in special projects, responding to program changes, and supporting department goals.

Minimum Qualifications

• Bachelor's degree in social work, psychology, human services or related field.
• Must possess and maintain a valid driver’s license.

Special Qualifications

• None.

Required Knowledge, Skills, and Abilities

• Knowledge of the principles, practices and techniques of social work.
• Knowledge of the behavioral sciences and social and economic problems.
• Ability to secure cooperation of others in difficult situations.
• Ability to work independently.
• Ability to communicate effectively and professionally, both orally and in writing.
• Ability to keep detailed records and make comprehensive reports.
• Knowledge of County and agency organization, policies and services.
• Knowledge of Federal and State welfare laws and programs.
• Knowledge of community resources and ability to use them appropriately.
• Ability to use counseling techniques effectively on an individual, family or group basis.
• Ability to motivate individuals, families and groups to achieve treatment goals.
• Ability to exercise judgment in making decisions.
• Ability to establish and maintain effective working relationships with co-workers, clients, public officials and the public.
• Knowledge of culture and diversity which enhance ability to understand and communicate.
• Ability to adhere to and promote the agency mission statement, values, and goals.
• Provide an environment of respectful relationships, such as unit to unit, client to unit, staff member to staff member.
• Provide positive team leadership through example.
• Ability to maintain a regular and timely work attendance.

Working Conditions

Physical Requirements and Activity

This work requires the occasional exertion of up to 50 pounds of force; work frequently standing, walking, sitting, speaking or hearing, reaching with hands and arms and repetitive motions and occasionally requires using hands to finger, handle or feel, stooping, kneeling, crouching or crawling, tasting or smelling and pushing or pulling.

Sensory Requirements

Work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word and conveying detailed or important instructions to others accurately, loudly or quickly; hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound.

Sensory Utilization

Work requires preparing and analyzing written or computer data, visual inspection involving small defects and/or small parts, operating machines, operating motor vehicles or equipment and observing general surroundings and activities.

Environmental Conditions

Work occasionally requires exposure to fumes or airborne particles, exposure to toxic or caustic chemicals, exposure to outdoor weather conditions and exposure to bloodborne pathogens and may be required to wear specialized personal protective equipment; work is generally in a moderately noisy location (e.g. business office, light traffic).

The statements in this class description are intended to describe the general nature and level of work being performed by incumbent(s) assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

SUPPLEMENTAL INFORMATION:

A fully completed Isanti County Online Application and resume must be received by Human Resources by the closing date and time listed on the posting. Any materials received after the closing date and time will not be considered.

The application will be evaluated in a Training and Experience Assessment worth 100 points. Veterans Preference will be applied in accordance with Minnesota law. A top group of qualified applicants will be invited to the interview process.

Final appointment is contingent upon the applicant passing a background investigation including a criminal history search. Costs of the background will be paid for by Isanti County.

Mission
Working Together to Deliver Quality Services that are Valued by the
Community, Today and For Generations to Come.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.