What are the responsibilities and job description for the IT Support Specialist (Contract) position at Investigo?
We are looking for a hands-on IT Support Specialist to give onsite technical support at a manufacturing facility. You will support office users and production floor operations, resolve hardware and software issues, manage devices, and make sure IT requests are resolved on time.
Key Information
- Duration: 3-month contract
- Location: Waukegan, IL
- Work mode: Onsite, 5 days per week. Some evening and weekend work is required.
- Pay rate: Up to $30/hr
Key Responsibilities
- Configure Microsoft 365 and support end users across the full Office suite.
- Review, prioritize and resolve IT requests that come in by phone, email, IM, in person or through the ticketing system.
- Log issue details in the ticketing system, including scope, impact and components, for escalation and knowledge base reference.
- Troubleshoot and resolve hardware and software issues on desktops, laptops and printers.
- Use Microsoft Intune to push updates and policies to desktops and laptops.
- Set up and support Android scanners and tablets on the production floor.
- Set up and configure computer equipment for onboarding and offboarding.
- Move computer and printer equipment as needed.
- Support audio and video equipment in conference rooms.
- Keep the asset management database up to date with current hardware allocation.
- Create and update documentation for IT processes and procedures.
- Follow up on open requests until they are resolved.
- Support special projects and other duties as assigned.
Profile
Must-Haves
- 2–5 years of hands-on experience in onsite IT support, desktop support or help desk.
- Strong knowledge of Microsoft Office and Microsoft 365.
- Advanced understanding of Windows and Mac systems in a LAN/WAN environment.
- Advanced knowledge of desktop, laptop and printer repair.
- Experience working with a ticketing system.
- Strong problem-solving skills and the ability to manage several tasks at once.
- Excellent verbal and written communication skills, including explaining technical information to non-technical people.
- Availability to work onsite in Waukegan, IL five days per week, with some evenings and weekends.
Nice-to-Haves
- Experience with Microsoft Intune or other MDM tools.
- Experience setting up and troubleshooting thermal printers such as Zebra.
- Experience supporting Android handheld scanners or tablets in a manufacturing, warehouse or production environment.
- Experience supporting conference room A/V equipment.
- Familiarity with asset management tools and processes.