What are the responsibilities and job description for the Forward Deployed Engineer position at Investigo?
Forward Deployed Engineer
Investigo's client | AI-Native Healthcare Technology Startup | New York, NY
If you're an engineer who wants to do more than write code, this is an opportunity to work directly with customers, solve complex operational problems, and shape the future of healthcare.
Our client is one of the fastest-growing companies in healthcare technology, building an AI-native platform that's redefining how providers operate.
They're building an AI-native EHR and operating system for healthcare providers, starting with behavioral health and expanding across ambulatory care. Their vision is to become the AI medical assistant powering clinical, operational, and billing workflows while replacing the patchwork of disconnected software tools providers rely on today.
Why This Opportunity Stands Out
- Revenue growing at an exceptional pace
- AI-first product built from the ground up
- Engineers work directly with customers and influence roadmap decisions
- High ownership environment with no layers between engineering, customers, and product decisions
- Opportunity to help modernize one of healthcare's largest and most underserved software categories
What You'll Do
- Lead complex data migrations from legacy EHR and billing platforms
- Work directly with healthcare providers to understand operational workflows and challenges
- Translate customer problems into scalable software solutions
- Build and ship production software alongside a world-class engineering team
- Serve as a trusted technical partner during customer implementations
- Bring customer insights back to the organization and influence product direction
- Tackle ambiguous, high-impact problems that sit at the intersection of engineering, product, and customer success
What We're Looking For
- 4 years of software engineering experience (8 years preferred)
- Strong hands-on engineering background with a customer-facing mindset
- Experience working through ambiguity and solving complex technical problems
- Ability to communicate effectively with both technical and non-technical stakeholders
- Strong product instincts and a passion for understanding customer needs
- High degree of ownership, urgency, and accountability
Preferred Experience
- Data migration experience involving complex enterprise systems
- Healthcare technology, EHR, interoperability, or health data integrations
- Startup or early-stage company experience
- Experience working directly with customers in technical implementation or solutions-focused roles
Location & Travel
- Based in New York City with flexibility for highly experienced engineers
- Frequent travel to customer sites across the U.S.
- Significant customer-facing interaction each week
If you're excited by the idea of building software, working alongside customers, and seeing your work immediately impact healthcare providers and patient care, we'd love to connect.