What are the responsibilities and job description for the IT Support Specialist position at LAVELLE INDUSTRIES INC?
STABLE. ESSENTIAL. GROWING.
Join our team! Lavelle Industries is seeking an IT Support Specialist to support our team and operations based in Burlington, WI. In this role, you will provide technical support to employees while identifying opportunities for continuous improvement, streamlining processes, and developing standard work practices. You will also work closely with our Network Administrator to help maintain and support our network systems.
Key Responsibilities:
- Management and execution of the organization’s Helpdesk process – responding to the most urgent and important requests first, while responding to all requests in a timely manner
- Appropriately and effectively communicate with internal and external customers – written and oral
- Identify Helpdesk trends and propose/implement solutions to reduce Helpdesk recurring issues – including standard work development, investigation to determine and eliminate root cause issues, and project planning
- Actively work to remove obstacles by managing the technical resources available internally
- Daily support for backups, Windows updates, and day-to-day security upkeep, as well as responding to issues as they arise
- Manage consignment inventories to meet customer expectations and overall company goals
- Make recommendations regarding the purchase of equipment as required
- Work on projects with the Network Administrator in order to sustain the health of the network and assist in implementing upgrades and improvements
- Keep up with technological trends and advances
Experience:
The successful candidate will have a blend of education and experience for this position:
- High School Diploma required; Associate's or Bachelor’s Degree in an IT or related field preferred, but not required, or equivalent experience
- A demonstrated desire to learn and stay current with recent trends and technology
- Software: experience with installation, support, and troubleshooting of Windows Servers, Microsoft Office Suite, Active Directory
- Hardware: experience with PC workstations, servers, and laptops. Printers, Cisco switching and routers, and a variety of smart devices
- Provide support to users of Adobe, Creative Cloud, Solidworks, AutoCAD, miniTab, Sage FA
- Preferred experience includes: Linux RedHat, UniVerse, SQL Server, Cisco CUCM, ESXi, and vSphere
- Solid conceptual understanding of networking
- Ability to communicate with personnel outside of the IT department to probe for the root cause of an issue and share resolution and troubleshooting details in a communication style appropriate to their technical knowledge
- Willingness and availability to be on-site between the hours of 7 am and 5 pm, as well as available intermittently for emergency support
- Must be able to be insured as an Authorized Driver per the company policy in force
- Ability to speak Spanish is a plus
Personal Skills and Attributes:
- Confident, autonomous self-starter. Comfortable performing multifunctional tasks while achieving desired results.
- Energetic, enthusiastic, responsible, and positive, regardless of obstacles.
- Collaborative and constructive relationship with customers, manufacturing staff, sales, and management.
- Strong work ethic, a blend of hustle, process capability, and problem-solving.
- Persuasive and tactful with customers while performing required functions and obtaining company goals.
- Interpersonal skills – interested and able to develop and maintain strong relationships through technical knowledge, personality, and communication.
- Time is of the essence mentality – regular follow-up versus “I’m waiting for…”
- Organized to perform multifunctional tasks without adversely affecting results
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.