Project Coordinator

Job Responsibilities 

As a Project Coordinator at ICS, you will play a pivotal role in managing and facilitating various project tasks. Your responsibilities will include: 

• Managing client communications and tasks for onboarding, expansion, and offboarding services for new and existing ICS clients. 
  
• Scheduling business reviews with ICS clients to ensure they understand the current state of services, service performance against SLAs, and opportunities for further optimization. 
  
• Working alongside our Service Delivery organization and its consultants to coordinate new service engagements. 
  
• Assisting in the collection, reporting, and associated billing of consulting hours. 
  
• Reviewing outside consultant and partner billing for accuracy and alignment with ICS-agreed terms and conditions. 
  
• Coordinating with other departments to convey customer operational requests, ensuring clients receive timely and accurate responses to inquiries. 
  

Qualifications 

To succeed in this role, the ideal candidate should possess: 

• A college degree and/or equivalent work experience. 
  
• Strong organizational skills and the ability to manage multiple tasks simultaneously. 
  
• Aspirations to learn the intricacies of project management. 
  
• Excellent communication skills, both written and verbal. 
  
• Proficiency in using project management software and tools. 
  
• Attention to detail and a commitment to accuracy. 
  

Ideal Skills 

Outstanding candidates will also have the following skills: 

• Good analytical skills. 
  
• Solid working understanding of Microsoft applications, with specific Excel skills. 
  
• Experience working in CRM and accounting applications. 
  
• High-level of technical acumen ensuring an ability to learn technology solutions and services offered by ICS. 
  
• Understanding of project management terms and tools.