Service Delivery Specialist

Service Delivery Manager (SDM)

Locations: Carrollton, TX | Andover, MA | Franklin, TN | Westmont, IL | Morrisville, NC

Schedule: Hybrid (3 days onsite)

Duration: 6-Month Contract

Pay Rate: $35–40/hr

Potential Conversion Salary: $70,000–85,000

Top Skills Required

• Multi-Stream Program Management: Manage multiple projects, teams, and priorities simultaneously.
• Proactive Leadership: Drive execution, anticipate issues, engage stakeholders, and ensure progress.
• Strong Organization & Accountability: Maintain ownership, prioritize effectively, and adapt to changing business needs.

Position Overview

The Service Delivery Manager (SDM) acts as the central coordinator for service delivery operations, overseeing customer request intake, scheduling, work order management, material procurement, and cross-functional coordination. This role is similar to a Service Project Manager and requires strong leadership, execution, and customer service skills.

Key Responsibilities

• Manage customer service request intake and work order lifecycle.
• Coordinate service delivery, scheduling, materials, subcontractors, and external vendors.
• Support service agreements, reactive work orders, and quoted services.
• Collaborate with internal teams and customers to ensure timely service execution.
• Drive operational excellence and customer satisfaction.

Qualifications

• Strong communication and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Customer-focused with excellent organizational skills.
• Basic understanding of supported systems and components.

Technical Skills

Required: Microsoft Office, PC-based call systems

Preferred: Genesys, Salesforce Lightning, Tableau, Microsoft Dynamics

Success Metrics

• Accurate service request intake and work order management.
• Timely response and service delivery.
• Effective scheduling, resource coordination, and material management.
• High customer satisfaction and operational efficiency.