Patient Care Coordinator

Job Title: Patient Care Coordinator (PCC)
Location: Issaquah, WA 98029
Pay: $22–$24 per hour
Schedule: Full-Time | Monday–Friday, 8:30 AM – 5:00 PM

About the Role

We are seeking a detail-oriented and patient-focused Patient Care Coordinator (PCC) to join a busy primary care clinic. This role is ideal for someone who thrives in a fast-paced environment, provides excellent customer service, and can effectively manage front desk operations while supporting care coordination.

Key Responsibilities

• Serve as the first point of contact for patients, providers, and visitors
• Check in high patient volume (200–250 patients daily)
• Verify insurance, update patient demographics, and schedule appointments
• Coordinate patient care activities, including referrals and pre-appointment requirements
• Maintain accurate and complete medical records
• Facilitate communication between patients, providers, and external partners
• Assist with insurance authorizations and financial clearance processes
• Support scheduling of procedures, tests, and follow-up care
• Ensure timely processing and flow of medical documentation
• Contribute to a professional, organized, and patient-centered clinic environment

Qualifications

• EPIC experience required
• Minimum 1 year of experience in a medical/healthcare setting (non-dental) or 2 years in a high-volume customer service role
• Strong understanding of medical terminology preferred
• Familiarity with CPT and ICD-10 coding is a plus
• Knowledge of insurance authorization processes
• Excellent communication, multitasking, and organizational skills
• Ability to handle confidential information with discretion
• Proficiency with Microsoft Office (Word, Excel, Outlook)

Experience:

• EPIC: 1 year (Required)
• Medical/Healthcare setting (non-dental): 1 year (Required)
• Familiarity with CPT and ICD-10: 1 year (Required)
• Authorization Processes: 1 year (Required)