What are the responsibilities and job description for the Patient Care Coordinator position at SoTalent?
Patient Care Coordinator
The Patient Care Coordinator supports the daily operations of a medical practice by coordinating appointments, maintaining accurate patient records, and providing administrative support to ensure an efficient patient experience. This role works closely with clinical teams to facilitate effective communication, support continuity of care, and deliver high-quality customer service.
Key Responsibilities
- Coordinate patient appointments, procedures, referrals, and follow-up care.
- Welcome patients and provide professional customer service in person and over the phone.
- Verify patient information, insurance details, and maintain accurate electronic medical records.
- Prepare, scan, and maintain medical documentation.
- Support insurance verification and authorization processes.
- Coordinate communication between patients, providers, and external specialists.
- Assist with scheduling, documentation, and administrative workflows.
- Monitor appointments, referrals, and care coordination activities.
- Respond to patient enquiries while maintaining confidentiality.
- Collaborate with multidisciplinary teams to support continuity of care.
- Ensure compliance with healthcare regulations, policies, and office procedures.
Requirements
- High school diploma or equivalent.
- Previous experience in a medical office or healthcare administration environment.
- Experience scheduling appointments, verifying insurance, maintaining medical records, and supporting patient administration.
- Proficiency with Microsoft Office and electronic medical record (EMR) systems.
- Experience with Epic EMR is advantageous.
- Strong organisational, communication, and customer service skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Knowledge of medical terminology and healthcare administrative processes is beneficial.