Senior Account Manager

Are you an experienced account leader with a background in print, point-of-sale (POS), promotional products, tradeshow, or experiential marketing? We're seeking a Senior Account Manager to lead strategic client partnerships, oversee complex marketing programs, and drive business growth for a portfolio of high-profile consumer brands.

This role is ideal for someone who thrives in a fast-paced environment, enjoys building strong client and supplier relationships, and has a proven track record of leading cross-functional teams while delivering exceptional results.

What You'll Do

Client Relationship & Business Growth

• Serve as the primary day-to-day contact for key client stakeholders, building trusted partnerships and ensuring an exceptional client experience.
• Develop a deep understanding of client business objectives, brand strategies, and evolving needs to provide proactive solutions.
• Identify opportunities to expand existing business and contribute to account growth through strategic recommendations and innovative thinking.
• Lead client meetings, presentations, and business reviews with professionalism and confidence.
• Resolve client challenges quickly and effectively while consistently exceeding service expectations.

Project & Campaign Management

• Manage the successful execution of print, point-of-sale (POS), promotional, tradeshow, and experiential marketing programs from concept through production and delivery.
• Oversee multiple projects simultaneously while maintaining quality, budget, and timeline expectations.
• Anticipate risks, troubleshoot issues, and collaborate with internal teams to develop effective solutions.
• Partner with cross-functional departments and external stakeholders to ensure seamless project execution.
• Work closely with production partners and printing vendors throughout campaign delivery, including onsite press checks when applicable.

Team Leadership

• Lead, mentor, and support team members by setting clear goals, managing workloads, and fostering a collaborative environment.
• Provide coaching and identify opportunities for professional development and continuous improvement.
• Inspire high performance while promoting accountability and teamwork.

Supplier & Vendor Management

• Build and maintain strong relationships with suppliers and production partners.
• Coordinate directly with vendors to ensure projects are delivered on time, within budget, and to quality expectations.
• Review creative concepts, prototypes, and physical samples to ensure alignment with brand standards and campaign objectives.
• Address supplier challenges proactively while supporting cost management and operational efficiency.

Performance Monitoring & Reporting

• Track campaign performance and operational metrics to ensure successful program execution.
• Prepare and deliver client-facing reports, presentations, and business reviews with strategic insights and recommendations.
• Analyze data to identify trends, optimize future programs, and drive continuous improvement.

What We're Looking For

• Bachelor's degree required.
• 5 years of experience working within a promotional products, print, point-of-sale (POS), marketing agency, or procurement outsourcing environment, supporting CPG or retail brands.
• 3 years of leadership or people management experience.
• Experience overseeing campaigns involving print production, POS materials, tradeshow exhibits, or experiential marketing initiatives.
• Proven success managing supplier relationships, including direct vendor communication and issue resolution.
• Demonstrated ability to grow and retain client accounts while driving revenue and profitability.
• Strong strategic thinking and analytical skills with the ability to identify opportunities for improvement.
• Excellent project management skills with exceptional organization, prioritization, and multitasking abilities.
• Strong collaboration skills and experience working across client marketing teams, supply chain partners, and global stakeholders.
• Outstanding written and verbal communication skills with a polished, client-facing presence.
• Advanced proficiency in Microsoft Excel, Word, and PowerPoint.
• Experience working with print production vendors and participating in onsite press checks is a plus.
• Experience supporting clients within the tobacco industry is highly preferred.

Why Join Us?

• Lead impactful marketing and production programs for nationally recognized brands.
• Work alongside talented cross-functional teams in a collaborative, fast-paced environment.
• Influence strategic initiatives while driving operational excellence and client success.
• Grow your career in a role that combines client partnership, leadership, and hands-on project execution.

Location: Richmond, VA

Work Arrangement: Hybrid – 3 days per week onsite

If you're passionate about delivering exceptional client experiences, leading high-performing teams, and bringing complex marketing programs to life, we'd love to hear from you.