What are the responsibilities and job description for the Service Technician position at Insight Global?
JOB DESCRIPTION
A customer of Insight Global is looking for a Service Technician to support their customer base on site. This individual will be responsible for working with the existing customer base in the local area to service security systems at various locations in the local territory. They will utilize their customer service skills to work directly with the troubling shooting of current systems and getting them cell phone access to the company application for their security system.
REQUIRED SKILLS AND EXPERIENCE
3 years of experience working with CCTV, Card Access, or residential low voltage.
Current valid State Driver's License
Familiar with power and hand tools (drills, wire cutters, etc.)
Customer service skills and professionalism over the phone and in person
Ability to work under general supervision and independently at multiple customer sites daily. Comfortable with computers, basic Microsoft Suite, Smartphone devices (mostly for documentation and scheduling).
NICE TO HAVE SKILLS AND EXPERIENCE
Hands-on experience with installation, repair, troubleshooting or set-up of devices (security cameras, alarm systems, Network/WiFi, wires or cabling, phones, tablets, ATMs, printers, etc.) Some technical school training Prior experience with providing services to electrical systems Prior sales experience (will have the opportunity to earn commission in this role for upselling) Sheriff Card Prior work experience at ADT