What are the responsibilities and job description for the Service Technician position at Hamilton Medical?
Company Overview
Hamilton Medical was founded in 1983 with a clear mission: to enhance the lives of patients on respirators and support the caregivers who serve them. Our focus is on developing ventilation technologies that prioritize safety, effectiveness, and lung protection. We are dedicated to easing the burden on healthcare professionals who work tirelessly every day, helping critically ill patients recover and regain their health. We are committed to helping medical teams deliver the best respiratory care ‑ to anyone, anywhere.
Responsibilities
As a Service Technician with Hamilton Medical, you will have a direct impact on patient care by performing high quality repairs of electromechanical systems in medical devices. You will communicate directly with customers and prove that they are in good hands. This role manages its own workflow, so a successful Service Technician is self-motivated, able to work independently, and takes initiative by moving equipment between workstation and racks, documenting service, and following up with customers. Feel a sense of accomplishment knowing the devices you repair will go back into service for humans in need.
Essential Functions
Qualifications
Education/Experience
Hamilton Medical was founded in 1983 with a clear mission: to enhance the lives of patients on respirators and support the caregivers who serve them. Our focus is on developing ventilation technologies that prioritize safety, effectiveness, and lung protection. We are dedicated to easing the burden on healthcare professionals who work tirelessly every day, helping critically ill patients recover and regain their health. We are committed to helping medical teams deliver the best respiratory care ‑ to anyone, anywhere.
Responsibilities
As a Service Technician with Hamilton Medical, you will have a direct impact on patient care by performing high quality repairs of electromechanical systems in medical devices. You will communicate directly with customers and prove that they are in good hands. This role manages its own workflow, so a successful Service Technician is self-motivated, able to work independently, and takes initiative by moving equipment between workstation and racks, documenting service, and following up with customers. Feel a sense of accomplishment knowing the devices you repair will go back into service for humans in need.
Essential Functions
- Perform repairs, calibrations, and preventative maintenance of Hamilton Medical ventilation products in a service center environment.
- Provide professional, courteous technical phone support for customers nationwide.
- Work closely with customers, sales teams, and clinical staff to provide ongoing support pre- and post-sale.
- Utilize hand tools and diagnostic equipment, including an oscilloscope, flow analyzer, electrical safety tester, and/or gauges.
- Report problems and perform root cause analysis on instrument failures.
- Provide accurate and timely documentation of service performed.
- Help Service Coordinator track and expedite depot repairs.
- Adhere to quality assurance standards and practices while following good manufacturing practices (GMP).
- Always maintain a safe and orderly work area.
- In very rare cases, overnight travel may be necessary to support large projects.
- Other duties as assigned.
Qualifications
- Excellent communication skills (verbal, listening, and written), including the ability to interface effectively with customers.
- Meticulous attention to detail.
- Self-motivated and able to work independently.
- Dedicated to quality.
- Occasionally exert up to 75 pounds of force; frequently exert negligible amount of force; frequently lift, carry, push, pull or otherwise move objects.
- Basic understanding of ventilation.
Education/Experience
- Associate degree in electronics, biomedical electronics technology, or certificate from accredited electronics school, or equivalent combination of education and experience.
- Experience working in a service center and/or production environment.
- Experience using an oscilloscope, flow analyzer, electrical safety tester, and/or gauges.
- Previous hospital or biomedical experience.
- Established, stable, and reliable company.
- Comprehensive benefits package: medical, dental, vision insurance; paid vacation and sick time; disability insurance; 401(k); tuition reimbursement; and more.
- Engaging and innovative design projects.
- Strong opportunities for professional growth.
- Commitment to sustainable design practices.
- Personal Protective Equipment (PPE) may be required (provided by employer).
- Drug and background screenings required.