What are the responsibilities and job description for the Mac Desktop Support Engineer position at Insight Global?
Must Have Skills & Experience:
- 5 years of experience within help desk or desktop support
- 5 years of experience with ticketing system
- Expert in MacBook/Apple/macOS troubleshooting
- Experience in WindowsOS
- Experience working as the sole support technician for office/branch/location
- Experience with Microsoft Office Suite
- Experience working with C-level executives
- Highly motivated
Plusses:
- ServiceNow Experience
Job Description
An employer is looking for a Tier III Desktop Support Technician. This person will be working primarily by themselves and the only physical support tech in the office supported by a team nationwide. They need to be independent, punctual, a quick learner and have a positive attitude. They will provide white glove service through the ticketing system as well as walk around the office, making themselves known to C-Suite level executives. They will be working with internal employees only, via the ticketing system, phone, email and in person. This person will be working five days a week onsite. There will be opportunity for overtime. The team might do weekend updates/upgrades to their system, possibly once a quarter or less, so this person needs to be flexible to working these planned weekends if needed be.
Pay will be between $30-40/hr
Salary : $30 - $40